IT System Analyst/Desktop Support
Volantsoft Inc, Lawrenceville, GA, United States
Responsibilities
End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization’s IT infrastructure by providing technical assistance and support to end-users.
This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization’s IT strategy.
Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions.
Assist end-users with hardware and software-related issues, troubleshooting problems to resolution.
Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
Ensure that systems are up to date with the latest software patches and updates.
Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals.
Perform hardware upgrades and replacements as required.
Collaborate with the IT team to upscale and resolve complex technical issues.
Communicate effectively with end-users and as problems to higher-level support when necessary.
Implement and enforce security measures to safeguard computer systems and data.
Ensure compliance with organizational IT policies and industry best practices.
Maintain accurate records of support requests, solutions, inventory and other relevant data.
Create and update documentation for IT processes, troubleshooting procedures, and user guides.
Provide basic training to end-users on IT concepts, applications.
Foster a proactivity approach to prevent common issues through user education.
Minimum Qualifications
Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience.
5+ years of enterprise-level desktop support experience.
Experience in complex system implementations or upgrades.
Strong requirements gathering and business process analysis skills.
Experience working with cross-functional teams and vendors.
Proven troubleshooting skills for complex, high-impact issues.
Strong written and verbal communication skills.
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End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization’s IT infrastructure by providing technical assistance and support to end-users.
This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization’s IT strategy.
Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions.
Assist end-users with hardware and software-related issues, troubleshooting problems to resolution.
Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
Ensure that systems are up to date with the latest software patches and updates.
Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals.
Perform hardware upgrades and replacements as required.
Collaborate with the IT team to upscale and resolve complex technical issues.
Communicate effectively with end-users and as problems to higher-level support when necessary.
Implement and enforce security measures to safeguard computer systems and data.
Ensure compliance with organizational IT policies and industry best practices.
Maintain accurate records of support requests, solutions, inventory and other relevant data.
Create and update documentation for IT processes, troubleshooting procedures, and user guides.
Provide basic training to end-users on IT concepts, applications.
Foster a proactivity approach to prevent common issues through user education.
Minimum Qualifications
Associate’s degree in Information Technology, Computer Science, or a related field and/or relevant experience.
5+ years of enterprise-level desktop support experience.
Experience in complex system implementations or upgrades.
Strong requirements gathering and business process analysis skills.
Experience working with cross-functional teams and vendors.
Proven troubleshooting skills for complex, high-impact issues.
Strong written and verbal communication skills.
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