Call Center Specialist
Hiregy, Little Rock, AR, United States
#IND123 Job ID 23338 – Call Center Specialist (Banking)
Location: Little Rock, AR 72223 – This position is onsite
Pay: $19.00 per hour
$22.00 per hour with (2)+ years of banking call center/compliance
Type: Direct hire
Schedule: Must be open department hours
M-F, 7:00 AM to 7:00 PM, Saturdays 7:00 AM to 4:00 PM
Typically, rotating Saturdays (every other week)
Training schedule will also rotate
Career outlook: Benefits after 30 days, including health, 401k matching, pet insurance, special perks and discounts.
Job description:
Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance inquiries, account requests, troubleshooting issues, and more complex concerns while delivering a high-quality service experience
Provide accurate information about bank products and services, resolve complaints, and process requests (e.g., transfers, stop payments, address changes) in compliance with bank policies and procedures
Navigate efficiently across multiple screens and 10+ systems to research issues, determine solutions, and either resolve or elevate customer needs appropriately
Adapt to a fast‑paced, constantly evolving environment with frequent updates to systems, processes, and procedures—this is not a simple in‑and‑out role and requires staying sharp and engaged
Demonstrate strong problem‑solving and communication skills without relying on scripts, while meeting individual and team KPIs that are heavily focused on customer service and resolution
Nice to have:
Banking call center experience strongly preferred (2+) years
Bilingual: Spanish/English
Requirements:
Must have (1) year of call center experience
Must be open to department hours and Saturdays
Must be tech savvy- this is not an easy role!
High school diploma or equivalent
Background check required – Fingerprinting
Drug screening required
MVR (motor vehicle) check required
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Location: Little Rock, AR 72223 – This position is onsite
Pay: $19.00 per hour
$22.00 per hour with (2)+ years of banking call center/compliance
Type: Direct hire
Schedule: Must be open department hours
M-F, 7:00 AM to 7:00 PM, Saturdays 7:00 AM to 4:00 PM
Typically, rotating Saturdays (every other week)
Training schedule will also rotate
Career outlook: Benefits after 30 days, including health, 401k matching, pet insurance, special perks and discounts.
Job description:
Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance inquiries, account requests, troubleshooting issues, and more complex concerns while delivering a high-quality service experience
Provide accurate information about bank products and services, resolve complaints, and process requests (e.g., transfers, stop payments, address changes) in compliance with bank policies and procedures
Navigate efficiently across multiple screens and 10+ systems to research issues, determine solutions, and either resolve or elevate customer needs appropriately
Adapt to a fast‑paced, constantly evolving environment with frequent updates to systems, processes, and procedures—this is not a simple in‑and‑out role and requires staying sharp and engaged
Demonstrate strong problem‑solving and communication skills without relying on scripts, while meeting individual and team KPIs that are heavily focused on customer service and resolution
Nice to have:
Banking call center experience strongly preferred (2+) years
Bilingual: Spanish/English
Requirements:
Must have (1) year of call center experience
Must be open to department hours and Saturdays
Must be tech savvy- this is not an easy role!
High school diploma or equivalent
Background check required – Fingerprinting
Drug screening required
MVR (motor vehicle) check required
#J-18808-Ljbffr