Customer Support Specialist
Acorn Distributors, Brownsburg, IN, United States
Customer Support Specialist
We are seeking a dedicated and friendly Customer Support Specialist to join our team. In this role, you will provide sales support while providing exceptional service and support to our customers. Your primary goal is to work as a team with Sales Consultants to support and deliver on customer support needs.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone and email.
Troubleshoot and resolve customer issues effectively and efficiently.
Maintain a thorough understanding of our products and services to assist customers accurately.
Collaborate with our internal sales team and other departments to improve customer experience.
Work in our ERP System for daily data entry and reporting.
Stay updated on company policies, procedures, and product changes.
Preferred Skills
Inside sales experience in Janitorial or Food Service Preferred
Working knowledge of Microsoft Office primarily Excel
Ability to react well in a fast-paced environment
Detail oriented and forward-thinking individual is a must
Individual with a positive attitude, high energy, and a team player
What We Offer
Competitive salary and benefits package.
Benefits include medical, dental, vision, 401k, and company paid voluntary life insurance and STD/LTD.
Opportunities for professional growth and development.
We are seeking a dedicated and friendly Customer Support Specialist to join our team. In this role, you will provide sales support while providing exceptional service and support to our customers. Your primary goal is to work as a team with Sales Consultants to support and deliver on customer support needs.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone and email.
Troubleshoot and resolve customer issues effectively and efficiently.
Maintain a thorough understanding of our products and services to assist customers accurately.
Collaborate with our internal sales team and other departments to improve customer experience.
Work in our ERP System for daily data entry and reporting.
Stay updated on company policies, procedures, and product changes.
Preferred Skills
Inside sales experience in Janitorial or Food Service Preferred
Working knowledge of Microsoft Office primarily Excel
Ability to react well in a fast-paced environment
Detail oriented and forward-thinking individual is a must
Individual with a positive attitude, high energy, and a team player
What We Offer
Competitive salary and benefits package.
Benefits include medical, dental, vision, 401k, and company paid voluntary life insurance and STD/LTD.
Opportunities for professional growth and development.