Driver Services Help Desk Specialist
State of Wyoming, Cheyenne, WY, United States
Driver Services Help Desk Specialist
Open Until Filled GENERAL DESCRIPTION: The Driver Services Help Desk Specialist, located in Cheyenne, Wyoming, provides essential support to driver license examiners and staff, as well as commercial and non-commercial drivers, ID card holders, state driver licensing agencies, and the general public. This position serves as a key resource for issuing and transferring driver licenses and identification cards, researching records, and resolving complex problems related to driver credentials. The specialist evaluates and verifies information for accuracy, ensures driving records are current, and confirms compliance with state laws, federal regulations, and agency policies and procedures. Through clear communication, attention to detail, and strong problem-solving skills, this role helps maintain the integrity of driver records while delivering timely and professional customer service. Cheyenne, Wyoming offers an exceptional quality of life with a strong sense of community, affordable cost of living, and easy access to outdoor recreation. Residents enjoy short commute times, minimal traffic, and a balanced work-life environment, while still having access to professional opportunities within state government. Located along the Front Range, Cheyenne provides quick access to hiking, fishing, and wide-open spaces, along with cultural events, local dining, and a welcoming small-city atmosphere. Working in Cheyenne allows employees to build a meaningful career while enjoying the stability and lifestyle Wyoming is known for.
This position offers: $2,000 Hiring Bonus See notes for eligibility
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!
Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov
Human Resource Contact: Stacy Woita 307-777-4423 or stacy.woita2@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
Answer all questions including complex questions regarding the Driver's Services/Driver's License departments.
These positions have a large amount of technical knowledge of the entire Drivers Services organization.
Answer questions from the public without the need to transfer any calls.
First-line of response, answering phones, and are very knowledgeable about each area within the Driver's Services Department as well as the Field offices.
Stay current on statutes and laws in order to answer basic questions for drivers, lawyers, etc.
Liaison with law enforcement, court systems, other states, commercial drivers with regard to drivers services information.
Able to assist any of the sections within Driver Services.
Qualifications
PREFERENCES:
Experience working in driver services, motor vehicle administration, or a related regulatory or customer service environment
Knowledge of state driver licensing laws, federal regulations, and policies related to driver licenses and identification cards
Strong customer service skills with the ability to communicate clearly and professionally with the public, staff, and other state agencies
Demonstrated ability to research, interpret, and evaluate records and documentation for accuracy and compliance
Experience resolving complex issues and providing solutions in a fast-paced, detail-oriented setting
Proficiency with computer systems, databases, and standard office software, with the ability to learn specialized driver services systems
Ability to work independently while also contributing effectively as part of a team
Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities
KNOWLEDGE:
Knowledge of Wyoming State Statutes and Federal Regulations pertaining to driver license and motor vehicle operation, program rules, regulations, and policies.
Knowledge of program functions and the Driver License Information System.
Knowledge of both the Driving Record Enforcement and Driver Services Examiners Manuals.
Knowledge of accounting procedures relating to balancing money and daily transactions.
MINIMUM QUALIFICATIONS: Education: Associate's Degree (typically in Business) Experience: 0-2 years of progressive work experience (typically in Business) with acquired knowledge at the level of Drivers Services Specialist OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Specialist Certificates, Licenses, Registrations: None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS: Some travel may be required Primarily in office environment
NOTES: (This section is used for recruitment purposes.)
FLSA: Non-exempt
The successful applicant will be subjected to a thorough background/ FBI fingerprint investigation
The Wyoming Department of Transportation is a Drug-Free Workplace
Successful Applicant must have and maintain a valid driver's license.
E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities
Travel expenses are reimbursed according to state policy.
Qualifying eligibility and criteria for the hiring bonus
Temporary employees accepting a full-time position.
Current employees are accepting a promotional opportunity, so recruitment must be opened to the public.
One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.
Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
Employees would only be eligible for one (1) hiring bonus in a 12-month period.
All new hires or rehires starting in a non-exempt position on or after January 1, 2018 are required to be paid hourly.
Agency number, name and division (This is used for recruitment purposes) Click here to view the State of Wyoming Classification and Pay Structure.
Click here to view the State of Wyoming total Compensation Calculator.
URL: http://agency.governmentjobs.com/wyoming/default.cfm The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Open Until Filled GENERAL DESCRIPTION: The Driver Services Help Desk Specialist, located in Cheyenne, Wyoming, provides essential support to driver license examiners and staff, as well as commercial and non-commercial drivers, ID card holders, state driver licensing agencies, and the general public. This position serves as a key resource for issuing and transferring driver licenses and identification cards, researching records, and resolving complex problems related to driver credentials. The specialist evaluates and verifies information for accuracy, ensures driving records are current, and confirms compliance with state laws, federal regulations, and agency policies and procedures. Through clear communication, attention to detail, and strong problem-solving skills, this role helps maintain the integrity of driver records while delivering timely and professional customer service. Cheyenne, Wyoming offers an exceptional quality of life with a strong sense of community, affordable cost of living, and easy access to outdoor recreation. Residents enjoy short commute times, minimal traffic, and a balanced work-life environment, while still having access to professional opportunities within state government. Located along the Front Range, Cheyenne provides quick access to hiking, fishing, and wide-open spaces, along with cultural events, local dining, and a welcoming small-city atmosphere. Working in Cheyenne allows employees to build a meaningful career while enjoying the stability and lifestyle Wyoming is known for.
This position offers: $2,000 Hiring Bonus See notes for eligibility
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!
Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov
Human Resource Contact: Stacy Woita 307-777-4423 or stacy.woita2@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
Answer all questions including complex questions regarding the Driver's Services/Driver's License departments.
These positions have a large amount of technical knowledge of the entire Drivers Services organization.
Answer questions from the public without the need to transfer any calls.
First-line of response, answering phones, and are very knowledgeable about each area within the Driver's Services Department as well as the Field offices.
Stay current on statutes and laws in order to answer basic questions for drivers, lawyers, etc.
Liaison with law enforcement, court systems, other states, commercial drivers with regard to drivers services information.
Able to assist any of the sections within Driver Services.
Qualifications
PREFERENCES:
Experience working in driver services, motor vehicle administration, or a related regulatory or customer service environment
Knowledge of state driver licensing laws, federal regulations, and policies related to driver licenses and identification cards
Strong customer service skills with the ability to communicate clearly and professionally with the public, staff, and other state agencies
Demonstrated ability to research, interpret, and evaluate records and documentation for accuracy and compliance
Experience resolving complex issues and providing solutions in a fast-paced, detail-oriented setting
Proficiency with computer systems, databases, and standard office software, with the ability to learn specialized driver services systems
Ability to work independently while also contributing effectively as part of a team
Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities
KNOWLEDGE:
Knowledge of Wyoming State Statutes and Federal Regulations pertaining to driver license and motor vehicle operation, program rules, regulations, and policies.
Knowledge of program functions and the Driver License Information System.
Knowledge of both the Driving Record Enforcement and Driver Services Examiners Manuals.
Knowledge of accounting procedures relating to balancing money and daily transactions.
MINIMUM QUALIFICATIONS: Education: Associate's Degree (typically in Business) Experience: 0-2 years of progressive work experience (typically in Business) with acquired knowledge at the level of Drivers Services Specialist OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Specialist Certificates, Licenses, Registrations: None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS: Some travel may be required Primarily in office environment
NOTES: (This section is used for recruitment purposes.)
FLSA: Non-exempt
The successful applicant will be subjected to a thorough background/ FBI fingerprint investigation
The Wyoming Department of Transportation is a Drug-Free Workplace
Successful Applicant must have and maintain a valid driver's license.
E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities
Travel expenses are reimbursed according to state policy.
Qualifying eligibility and criteria for the hiring bonus
Temporary employees accepting a full-time position.
Current employees are accepting a promotional opportunity, so recruitment must be opened to the public.
One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.
Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
Employees would only be eligible for one (1) hiring bonus in a 12-month period.
All new hires or rehires starting in a non-exempt position on or after January 1, 2018 are required to be paid hourly.
Agency number, name and division (This is used for recruitment purposes) Click here to view the State of Wyoming Classification and Pay Structure.
Click here to view the State of Wyoming total Compensation Calculator.
URL: http://agency.governmentjobs.com/wyoming/default.cfm The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.