Bilingual Branch Wholesale Product Specialist (Spanish)
The Sherwin-Williams Company, Bentonville, AR, United States
Role Summary
This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Process sales transactions accurately and consistent with policies and procedures
Maintain precise work order files and formulas
Tint and mix products, as needed, to customer specifications
Clean store equipment
Assist in making deliveries, as needed
Remain knowledgeable on products offered and discuss available options
Suggest ways to improve sales
Qualifications
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience operating tinting and mixing equipment
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This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They are tasked with achieving excellent customer service while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Process sales transactions accurately and consistent with policies and procedures
Maintain precise work order files and formulas
Tint and mix products, as needed, to customer specifications
Clean store equipment
Assist in making deliveries, as needed
Remain knowledgeable on products offered and discuss available options
Suggest ways to improve sales
Qualifications
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Have previous work experience operating tinting and mixing equipment
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