Quality Assurance Specialist
Premier Community Supports, LLC, Grants Pass, OR, United States
Description
Location : Grants Pass, OR
About Premier Community Supports
Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.
We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.
Position Summary
We’re seeking a detail-oriented Quality Assurance Specialist to support and uphold compliance, quality standards, and documentation across our services. In this role, you’ll partner closely with the Quality Assurance Manager to ensure programs meet internal policies and regulatory requirements while continuously improving systems and outcomes. This position is ideal for someone who is analytical, organized, and passionate about maintaining high standards in human services environments.
Quality & Compliance
Conduct audits of records and documentation to ensure compliance with company policies and government regulations
Review service agreements, protocols, medication records, progress notes, EVV compliance, and safety documentation
Identify gaps, risks, or areas for improvement and support corrective actions
Ensure all records are accurate, current, and audit-ready
Reporting & Analysis
Run reports and analyze data to identify trends, deficiencies, and compliance risks
Clearly document findings and communicate recommendations to the Quality Assurance Manager
Support continuous quality improvement initiatives through data-driven insights
Training & Support
Assist in training new QA staff and retraining existing staff as needed
Provide guidance on documentation standards, compliance expectations, and best practices
Protocol & Safety Oversight
Review protocols and safety plans upon completion and annually thereafter
Coordinate updates with County Managers and track completion timelines
Escalate overdue or incomplete items to leadership
Collaboration & Relationship Management
Build and maintain effective working relationships with internal staff, county programs, and external partners
Collaborate with teams to ensure consistent, high-quality service delivery
Support a culture of accountability, compliance, and continuous improvement
Operations & Administrative Support
Manage communications including phone calls, emails, meetings, and walk-ins
Maintain organized workflows and demonstrate strong time management
Participate in assigned meetings and organizational initiatives
Additional Responsibilities
Travel locally or out of the area as needed
Complete special projects and other duties as assigned
Requirements
Qualifications & Skills
Working knowledge of human services systems and regulatory environments
Strong analytical thinking and problem-solving skills
Ability to interpret data, identify issues, and recommend solutions
Excellent written and verbal communication skills
High attention to detail and organizational skills
Proficiency in Microsoft Word, Excel, and standard office systems
Ability to manage multiple priorities and work both independently and collaboratively
Education & Experience
High school diploma, GED, or equivalent required
1+ year of experience in human services preferred
1+ year of experience supporting individuals with intellectual and developmental disabilities preferred
Valid driver’s license, proof of insurance, and reliable transportation required
What We Offer
401(k) plan with up to 4% employer match after 90 days
Paid training (including CPR/First Aid and other required certifications)
Paid Time Off (PTO) accrual for both part-time and full-time DSPs; PTO cash-out option after 1 year
No-cost health plan for DSPs working >26 hours/pay period; dental & vision benefits for full-time DSPs after 6 months (50% employer paid)
Regular pay dates (1st and 16th of each month)
A fulfilling role where your contribution matters. You’ll be part of a supportive team with meaningful peer and leadership relationships
#J-18808-Ljbffr
Location : Grants Pass, OR
About Premier Community Supports
Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.
We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.
Position Summary
We’re seeking a detail-oriented Quality Assurance Specialist to support and uphold compliance, quality standards, and documentation across our services. In this role, you’ll partner closely with the Quality Assurance Manager to ensure programs meet internal policies and regulatory requirements while continuously improving systems and outcomes. This position is ideal for someone who is analytical, organized, and passionate about maintaining high standards in human services environments.
Quality & Compliance
Conduct audits of records and documentation to ensure compliance with company policies and government regulations
Review service agreements, protocols, medication records, progress notes, EVV compliance, and safety documentation
Identify gaps, risks, or areas for improvement and support corrective actions
Ensure all records are accurate, current, and audit-ready
Reporting & Analysis
Run reports and analyze data to identify trends, deficiencies, and compliance risks
Clearly document findings and communicate recommendations to the Quality Assurance Manager
Support continuous quality improvement initiatives through data-driven insights
Training & Support
Assist in training new QA staff and retraining existing staff as needed
Provide guidance on documentation standards, compliance expectations, and best practices
Protocol & Safety Oversight
Review protocols and safety plans upon completion and annually thereafter
Coordinate updates with County Managers and track completion timelines
Escalate overdue or incomplete items to leadership
Collaboration & Relationship Management
Build and maintain effective working relationships with internal staff, county programs, and external partners
Collaborate with teams to ensure consistent, high-quality service delivery
Support a culture of accountability, compliance, and continuous improvement
Operations & Administrative Support
Manage communications including phone calls, emails, meetings, and walk-ins
Maintain organized workflows and demonstrate strong time management
Participate in assigned meetings and organizational initiatives
Additional Responsibilities
Travel locally or out of the area as needed
Complete special projects and other duties as assigned
Requirements
Qualifications & Skills
Working knowledge of human services systems and regulatory environments
Strong analytical thinking and problem-solving skills
Ability to interpret data, identify issues, and recommend solutions
Excellent written and verbal communication skills
High attention to detail and organizational skills
Proficiency in Microsoft Word, Excel, and standard office systems
Ability to manage multiple priorities and work both independently and collaboratively
Education & Experience
High school diploma, GED, or equivalent required
1+ year of experience in human services preferred
1+ year of experience supporting individuals with intellectual and developmental disabilities preferred
Valid driver’s license, proof of insurance, and reliable transportation required
What We Offer
401(k) plan with up to 4% employer match after 90 days
Paid training (including CPR/First Aid and other required certifications)
Paid Time Off (PTO) accrual for both part-time and full-time DSPs; PTO cash-out option after 1 year
No-cost health plan for DSPs working >26 hours/pay period; dental & vision benefits for full-time DSPs after 6 months (50% employer paid)
Regular pay dates (1st and 16th of each month)
A fulfilling role where your contribution matters. You’ll be part of a supportive team with meaningful peer and leadership relationships
#J-18808-Ljbffr