Program Coordinator - Exempt - $1000 Sign - on Incentive
Orange County Government, Orlando, FL, United States
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Customer Service Division handles the billing and accounts receivable for water and wastewater services for our 200,000 service connections, as well as billing for Mandatory Refuse, Solid Waste Haulers, and other miscellaneous utility-related fees.
The Customer Service Division is seeking a highly qualified individual to fill the position of Program Coordinator. This position provides professional functional and technical support for the Customer Information Systems (CIS). Application training will be provided.
Job Description
This key position is responsible for professional and administrative work associated with planning, coordinating and managing various aspects of a program or division within a department.
Work is performed with considerable independent judgement and is under the direction of the Program manager and is reviewed through periodic conferences and reports.
Representative Duties/Assignments
Ensures that CIS systems and interfaces are properly functioning and provides guidance and support.
Supports the maintenance of existing business processes, procedures, specifications, testing scripts, change control, and training.
Provides functional support and assistance by establishing procedures, reports, answering routine questions, and resolving problems.
Supports user training as needed.
Assists with planning, documenting, testing, internal customer service, and project management for current and future information systems operations and projects.
Analyzes user requirements, identifies alternatives, assists with developing business cases, recommends alternatives, and assists with procuring solutions.
Drafts and reviews specification sections, scope of services, and request for proposal procurement documents. Advises management on the status of CIS projects and provides professional advice on matters affecting the divisions.
Participates in supporting projects that involve other department divisions, county departments, and outside vendors.
Performs other duties as may be assigned.
Minimum Qualifications
Graduation from an accredited college or university with a Bachelor’s degree in Business Administration, Public Administration, Computer Information Systems, or closely related field, and one (1) year of experience in utilities, billing, development enterprise, or customer service. In lieu of the degree requirements, additional relevant experience may be substituted on a year-for-year basis.
Preferences
Experience with Utilities business processes and procedures.
Strong analytical and problem‑solving skills.
Experience with Microsoft Office programs.
Salary and Benefits
Pay Grade: 015 - From $25.00 to $32.49
FLSA Status: Exempt
Placement based on Education and Experience
Sign‑on Incentive: This position may be eligible for a Sign‑on Incentive. To learn more about our Sign‑on Incentive Program visit our website at: http://www.ocfl.net/careers/#incentives. Note that current County employees are not eligible for a sign‑on monetary incentive.
Benefits include:
10 paid holidays and 2 floating holidays annually.
18 days paid time off per year.
Longevity bonus based on years of service.
6 days of paid TERM (sick) time annually.
Low‑cost medical, dental, vision, additional life insurance.
Free basic life, long term disability, and employee assistance for all the family members effective on day one.
Participation in the Florida Retirement System.
Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
Free access to Wellworks gyms and Orange County Recreation Centers.
Free onsite wellness coaching, including dietician and nurse.
Tuition reimbursement program.
Earn service time to forgive student loans.
Disclaimer: Benefits may vary for employees under collective bargaining agreements.
For more information on Benefits visit: https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder. Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Hours
40
Notes
Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.
Address
Orange County Utilities
9150 Curry Ford Rd.
Orlando, FL 32825
Application Deadline
Open Date: 04/17/2026
Close Date: 04/30/2026
This posting is subject to close without prior notice.
#J-18808-Ljbffr
Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Customer Service Division handles the billing and accounts receivable for water and wastewater services for our 200,000 service connections, as well as billing for Mandatory Refuse, Solid Waste Haulers, and other miscellaneous utility-related fees.
The Customer Service Division is seeking a highly qualified individual to fill the position of Program Coordinator. This position provides professional functional and technical support for the Customer Information Systems (CIS). Application training will be provided.
Job Description
This key position is responsible for professional and administrative work associated with planning, coordinating and managing various aspects of a program or division within a department.
Work is performed with considerable independent judgement and is under the direction of the Program manager and is reviewed through periodic conferences and reports.
Representative Duties/Assignments
Ensures that CIS systems and interfaces are properly functioning and provides guidance and support.
Supports the maintenance of existing business processes, procedures, specifications, testing scripts, change control, and training.
Provides functional support and assistance by establishing procedures, reports, answering routine questions, and resolving problems.
Supports user training as needed.
Assists with planning, documenting, testing, internal customer service, and project management for current and future information systems operations and projects.
Analyzes user requirements, identifies alternatives, assists with developing business cases, recommends alternatives, and assists with procuring solutions.
Drafts and reviews specification sections, scope of services, and request for proposal procurement documents. Advises management on the status of CIS projects and provides professional advice on matters affecting the divisions.
Participates in supporting projects that involve other department divisions, county departments, and outside vendors.
Performs other duties as may be assigned.
Minimum Qualifications
Graduation from an accredited college or university with a Bachelor’s degree in Business Administration, Public Administration, Computer Information Systems, or closely related field, and one (1) year of experience in utilities, billing, development enterprise, or customer service. In lieu of the degree requirements, additional relevant experience may be substituted on a year-for-year basis.
Preferences
Experience with Utilities business processes and procedures.
Strong analytical and problem‑solving skills.
Experience with Microsoft Office programs.
Salary and Benefits
Pay Grade: 015 - From $25.00 to $32.49
FLSA Status: Exempt
Placement based on Education and Experience
Sign‑on Incentive: This position may be eligible for a Sign‑on Incentive. To learn more about our Sign‑on Incentive Program visit our website at: http://www.ocfl.net/careers/#incentives. Note that current County employees are not eligible for a sign‑on monetary incentive.
Benefits include:
10 paid holidays and 2 floating holidays annually.
18 days paid time off per year.
Longevity bonus based on years of service.
6 days of paid TERM (sick) time annually.
Low‑cost medical, dental, vision, additional life insurance.
Free basic life, long term disability, and employee assistance for all the family members effective on day one.
Participation in the Florida Retirement System.
Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
Free access to Wellworks gyms and Orange County Recreation Centers.
Free onsite wellness coaching, including dietician and nurse.
Tuition reimbursement program.
Earn service time to forgive student loans.
Disclaimer: Benefits may vary for employees under collective bargaining agreements.
For more information on Benefits visit: https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder. Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Hours
40
Notes
Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.
Address
Orange County Utilities
9150 Curry Ford Rd.
Orlando, FL 32825
Application Deadline
Open Date: 04/17/2026
Close Date: 04/30/2026
This posting is subject to close without prior notice.
#J-18808-Ljbffr