Deposit Operations Specialist I
North American Savings Bank, Kansas City, MO, United States
Deposit Operations Specialist
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for exceptional people who have the talent and passion to help us make those dreams come true. Looking for a career with a great company culture, potential for growth, and the opportunity to make a difference in the lives of others? At North American Savings Bank (NASB), we deliver best-in-class customer service and the right financial solutions to help our customers achieve their dreams, whether it's buying their first home, planning for retirement, or anything in between. We believe that exceptional customer service starts by cultivating an exceptional work cultureone that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. NASB has been in business for over 92 years, and our rapid growth means we are looking for new team members who want to grow with us!
We are currently looking for a Deposit Operations Specialist to join our Deposit Services team.
Job Summary
The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.
What You Can Expect To Work On
Responsible for taking a high volume of inbound calls with occasional outbound calls.
Provides excellent customer service to external and internal customers.
Resolves customer issues efficiently and effectively.
Assists customers with account inquiries.
Understands and explains deposit products and services.
Performs data and monetary maintenance on accounts and customer records.
Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.
Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assigned.
The hours of this position will be Monday through Friday, 8:30 am to 5:00 pm and some Saturdays, 9:00 am to Noon.
What You Offer Us
A minimum of 2 years of Customer Service experience required.
Bank deposit operations experience preferred.
Excellent customer service skills
Strong written and verbal communication skills
Demonstrated problem solving ability.
Strong organizational skills and ability to multi-task
Ability to work under pressure and meet deadlines.
PC skills and experience with MS Office Word and Excel
What We Offer You
Comprehensive health insurance (medical, dental, and vision coverage)
401(k) retirement plan with a 50% employer match on the first 6% of your contribution
Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
Exclusive mortgage and banking benefits.
Employee referral bonuses
Internal training and development programs to help reach your career goals.
This position will be based out of our Kansas City- 435 office, with flexibility for remote work one to two days per week.
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for exceptional people who have the talent and passion to help us make those dreams come true. Looking for a career with a great company culture, potential for growth, and the opportunity to make a difference in the lives of others? At North American Savings Bank (NASB), we deliver best-in-class customer service and the right financial solutions to help our customers achieve their dreams, whether it's buying their first home, planning for retirement, or anything in between. We believe that exceptional customer service starts by cultivating an exceptional work cultureone that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. NASB has been in business for over 92 years, and our rapid growth means we are looking for new team members who want to grow with us!
We are currently looking for a Deposit Operations Specialist to join our Deposit Services team.
Job Summary
The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.
What You Can Expect To Work On
Responsible for taking a high volume of inbound calls with occasional outbound calls.
Provides excellent customer service to external and internal customers.
Resolves customer issues efficiently and effectively.
Assists customers with account inquiries.
Understands and explains deposit products and services.
Performs data and monetary maintenance on accounts and customer records.
Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.
Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assigned.
The hours of this position will be Monday through Friday, 8:30 am to 5:00 pm and some Saturdays, 9:00 am to Noon.
What You Offer Us
A minimum of 2 years of Customer Service experience required.
Bank deposit operations experience preferred.
Excellent customer service skills
Strong written and verbal communication skills
Demonstrated problem solving ability.
Strong organizational skills and ability to multi-task
Ability to work under pressure and meet deadlines.
PC skills and experience with MS Office Word and Excel
What We Offer You
Comprehensive health insurance (medical, dental, and vision coverage)
401(k) retirement plan with a 50% employer match on the first 6% of your contribution
Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
Exclusive mortgage and banking benefits.
Employee referral bonuses
Internal training and development programs to help reach your career goals.
This position will be based out of our Kansas City- 435 office, with flexibility for remote work one to two days per week.