Maintenance Manager - DMV Area
Birdwatch, Washington, District of Columbia, United States
Maintenance Manager
Birdwatch exists to simplify the lives of modern homeowners. We put people at the center of all we do our clients, our staff, and our communities. It's a recipe for success. Our one-of-a-kind service takes the hassle out of homeownership. We coordinate preventive maintenance, handle repairs, and assist owners in making improvements to their homes. We do things differently than the traditional property management companies and we strive for delightful service at every turn. We are committed to taking exceptional care of our clients, their properties, our community, and, most importantly, our team members. Our model is one of accountability and trust. We work to earn that every day. In providing a reliable service built by exceptionally talented, fairly compensated staff, we believe our clients are much better off in the long run.
The Opportunity You will be part of a fast-paced and growing team. This is not your typical work environment. We are high-energy, friendly, and care deeply about our team and our community of homeowners. You are the face of the company and oversee one of the most important aspects of the work we do: the 'last mile' of performance of delightful and quality service to a homeowner. This is an enormous responsibility, an opportunity to cultivate trust and create Birdwatch fans for life. By providing stellar service from our maintenance technicians, we will ensure delivery on our value proposition and then continue to find ways to WOW our homeowners with each and every service request.
As Maintenance Manager, you will be responsible for:
Hands-on Service Delivery
Team Leadership & Training
Scheduling & Workflow Management
Quality Control & Customer Service
Profitability & Pricing Goals
What's in it for you:
Being part of a team. This is a chance to be part of a team where everyone is all in, everyone has a voice, and everyone is recognized for their contribution. This is a unique opportunity because you get to be a part of the building process and play a key role in the growth of the company. You will spend the majority of your time engaging with our team members, troubleshooting and solving problems on the fly, and doing whatever it takes to ensure we are delivering outstanding care and services to our clients.
Impact. We are providing a service that has never been done before. We give time back to our busy homeowners and clients. We bring our customer-first mentality to everything we do, and we are proud of our ability to continuously innovate our tech platform to better serve homeowners and clients who trust us with their homes.
We are in the business of abundance for all. We endeavor to advance a more just and equitable world for everyone. We believe the social impact is a measure of profitability. As servant leaders, we tend to all of our stakeholders, including our team, our partners, and our communities. We believe in delivering excellence and having a positive impact on the world around us.
Birdwatch exists to simplify the lives of modern homeowners. We put people at the center of all we do our clients, our staff, and our communities. It's a recipe for success. Our one-of-a-kind service takes the hassle out of homeownership. We coordinate preventive maintenance, handle repairs, and assist owners in making improvements to their homes. We do things differently than the traditional property management companies and we strive for delightful service at every turn. We are committed to taking exceptional care of our clients, their properties, our community, and, most importantly, our team members. Our model is one of accountability and trust. We work to earn that every day. In providing a reliable service built by exceptionally talented, fairly compensated staff, we believe our clients are much better off in the long run.
The Opportunity You will be part of a fast-paced and growing team. This is not your typical work environment. We are high-energy, friendly, and care deeply about our team and our community of homeowners. You are the face of the company and oversee one of the most important aspects of the work we do: the 'last mile' of performance of delightful and quality service to a homeowner. This is an enormous responsibility, an opportunity to cultivate trust and create Birdwatch fans for life. By providing stellar service from our maintenance technicians, we will ensure delivery on our value proposition and then continue to find ways to WOW our homeowners with each and every service request.
As Maintenance Manager, you will be responsible for:
Hands-on Service Delivery
Team Leadership & Training
Scheduling & Workflow Management
Quality Control & Customer Service
Profitability & Pricing Goals
What's in it for you:
Being part of a team. This is a chance to be part of a team where everyone is all in, everyone has a voice, and everyone is recognized for their contribution. This is a unique opportunity because you get to be a part of the building process and play a key role in the growth of the company. You will spend the majority of your time engaging with our team members, troubleshooting and solving problems on the fly, and doing whatever it takes to ensure we are delivering outstanding care and services to our clients.
Impact. We are providing a service that has never been done before. We give time back to our busy homeowners and clients. We bring our customer-first mentality to everything we do, and we are proud of our ability to continuously innovate our tech platform to better serve homeowners and clients who trust us with their homes.
We are in the business of abundance for all. We endeavor to advance a more just and equitable world for everyone. We believe the social impact is a measure of profitability. As servant leaders, we tend to all of our stakeholders, including our team, our partners, and our communities. We believe in delivering excellence and having a positive impact on the world around us.