Customer Service Agent For Repair Team
Grand Appliance, Sturtevant, WI, United States
Appliance Repair Dispatcher
The Appliance Repair Dispatcher is responsible for providing regular clerical and administrative support by answering phones, gathering customer information, processing new customer work orders, scheduling technicians, and tracking progress of jobs.
Essential Functions:
Prioritize incoming call traffic
Submit and track claims through service portals
Schedule service calls for the technicians
Follow up on pending service calls
Monitor parts deliveries and record back order information for follow up with customers
Receive and assign inventory parts
Date and match part invoices and credit memos for claims and part returns
Return parts or submit NARDA claims for incorrect parts/defective parts received
Monitor and check email traffic
Track labor payments for claims
Gather back order reports and part delivery status for current work orders
Follow up on submitted claims
Order parts for open orders
Additional tasks and projects as needed
Requirements:
Ability to work independently
Must have a high school diploma or GED.
Must be detail oriented, organized, and proactive.
Excellent communication skills including grammar, voice, and diction.
Excellent customer service skills (friendly, courteous, and helpful).
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
Basic computer and keyboard skills; MS Office knowledge a plus.
Ability to work in a fast paced, high-stress environment.
Must be extremely reliable and have excellent time management skills.
Bilingual (English- Spanish) a plus.
Ability to stay calm when customers are stress or upset.
Competencies:
Dependability
Customer Service
Productivity
Teamwork
Benefits:
Medical, Dental, vision
Life and AD&D Insurance
Short and Long-Term Disability Income Insurance
401(k) retirement plan with employer-matched contributions
Paid Holidays, PTO, and more.
About the company: Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
Grand Appliance & TV is an equal opportunity employer.
Compensation: $18.00 per hour
The Appliance Repair Dispatcher is responsible for providing regular clerical and administrative support by answering phones, gathering customer information, processing new customer work orders, scheduling technicians, and tracking progress of jobs.
Essential Functions:
Prioritize incoming call traffic
Submit and track claims through service portals
Schedule service calls for the technicians
Follow up on pending service calls
Monitor parts deliveries and record back order information for follow up with customers
Receive and assign inventory parts
Date and match part invoices and credit memos for claims and part returns
Return parts or submit NARDA claims for incorrect parts/defective parts received
Monitor and check email traffic
Track labor payments for claims
Gather back order reports and part delivery status for current work orders
Follow up on submitted claims
Order parts for open orders
Additional tasks and projects as needed
Requirements:
Ability to work independently
Must have a high school diploma or GED.
Must be detail oriented, organized, and proactive.
Excellent communication skills including grammar, voice, and diction.
Excellent customer service skills (friendly, courteous, and helpful).
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
Basic computer and keyboard skills; MS Office knowledge a plus.
Ability to work in a fast paced, high-stress environment.
Must be extremely reliable and have excellent time management skills.
Bilingual (English- Spanish) a plus.
Ability to stay calm when customers are stress or upset.
Competencies:
Dependability
Customer Service
Productivity
Teamwork
Benefits:
Medical, Dental, vision
Life and AD&D Insurance
Short and Long-Term Disability Income Insurance
401(k) retirement plan with employer-matched contributions
Paid Holidays, PTO, and more.
About the company: Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.
Grand Appliance & TV is an equal opportunity employer.
Compensation: $18.00 per hour