Dispatcher 1
Schurz Communications, Sergeant Bluff, IA, United States
Dispatcher
At Long Lines Broadband, we have the job for you! We have an immediate opening for a Dispatcher/Tier 2 Support. The purpose of the position is to receive service call requests and dispatch, schedule and follow-up work orders. Their goal is to minimize missed appointments and maximize Technical Field personnel productivity.
Title: Dispatcher
Location: Office located in Sergeant Bluff, IA
Rate: $18.00 - $20.00 per hour
Full-Time/Part Time: Full-Time
Reporting to: Customer Experience Manager
Primary Responsibilities Include:
Under direct supervision, dispatches timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment
Responds to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians
Monitors technician's work order status and adjusts throughout the day
Monitors outages and system wide issues
Maintains regular contact with technicians to provide support or adjust service levels based on customer calls
Places outbound calls to customers both pre-and post-service
Performs other duties as assigned
You will need to have:
High School Diploma or equivalent
1 year of prior customer service experience in cable, field or office environment
Knowledge of cable industry or service industry is helpful.
Experience with CRTs, calculator, 10-key, telephone, and personal computer.
Ability to maintain records in a well-organized manner.
Good verbal, written and interpersonal communications.
Why Join Long Lines?
When you join Long Lines, you'll be part of an award-winning company and team. We offer a comprehensive benefits package, including:
Group health & dental insurance
401(k) program with company match
Generous PTO program
Company wellness program
Employer-paid short- and long-term disability
And much more!
We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generationscustomers, employees, communities, and ownersan organization that is even stronger and better than it is today.
Schurz Communications and its subsidiaries' strategic objectives:
We will attract, invest in, communicate with, and retain top talent.
We will innovate, partner, experiment and create a better future together.
We strive to continuously improve operating performance to ensure sustained growth.
We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
At Long Lines Broadband, we have the job for you! We have an immediate opening for a Dispatcher/Tier 2 Support. The purpose of the position is to receive service call requests and dispatch, schedule and follow-up work orders. Their goal is to minimize missed appointments and maximize Technical Field personnel productivity.
Title: Dispatcher
Location: Office located in Sergeant Bluff, IA
Rate: $18.00 - $20.00 per hour
Full-Time/Part Time: Full-Time
Reporting to: Customer Experience Manager
Primary Responsibilities Include:
Under direct supervision, dispatches timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment
Responds to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians
Monitors technician's work order status and adjusts throughout the day
Monitors outages and system wide issues
Maintains regular contact with technicians to provide support or adjust service levels based on customer calls
Places outbound calls to customers both pre-and post-service
Performs other duties as assigned
You will need to have:
High School Diploma or equivalent
1 year of prior customer service experience in cable, field or office environment
Knowledge of cable industry or service industry is helpful.
Experience with CRTs, calculator, 10-key, telephone, and personal computer.
Ability to maintain records in a well-organized manner.
Good verbal, written and interpersonal communications.
Why Join Long Lines?
When you join Long Lines, you'll be part of an award-winning company and team. We offer a comprehensive benefits package, including:
Group health & dental insurance
401(k) program with company match
Generous PTO program
Company wellness program
Employer-paid short- and long-term disability
And much more!
We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generationscustomers, employees, communities, and ownersan organization that is even stronger and better than it is today.
Schurz Communications and its subsidiaries' strategic objectives:
We will attract, invest in, communicate with, and retain top talent.
We will innovate, partner, experiment and create a better future together.
We strive to continuously improve operating performance to ensure sustained growth.
We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.