Senior On-Site Service Specialist
Ricoh USA, Inc., Boston, MA, United States
Senior On?Site Service Specialist
The Senior On?Site Service Specialist provides daily operational support at a client site, delivering document production, mail services, equipment maintenance, and general facility support. This role operates high?volume duplicating and production equipment and performs related tasks including copying, scanning, binding, shipping/receiving, and mail distribution.
This position may also support reception functions on a temporary or occasional basis and assist with hospitality services, file services, call center activities, and light building support operations. Due to the elevated level of customer interaction, presentation, and telephone proficiency required, this role is classified as Senior On?Site Services Specialist.
The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, based on site configuration.
Key Responsibilities
Operate high?volume and production copy machines; perform binding and finishing work
Conduct daily inspections of convenience copiers to ensure functionality and print quality
Clear paper jams and escalate technical issues to service technicians
Perform basic equipment troubleshooting and support
Set up and maintain equipment (add toner, load paper, adjust settings)
Perform document scanning and imaging services
Provide temporary or occasional reception coverage as needed
Maintain accurate records for management reports and supply inventories
Distribute office supplies, fax transmissions, and mail to designated recipients
Calculate job charges, maintain logs, and generate reports as required
Respond to and coordinate customer service requests
Perform filing, document purging, and archiving tasks per customer requests
Deliver completed jobs within and between customer locations
Maintain daily meter readings and service logs
Travel between customer buildings when required
Address customer inquiries regarding job status and feasibility
Keep copier and supply areas clean, organized, and well stocked
Perform shipping and receiving functions, including dock/mailroom duties
Assist with meeting room and conference room setups
Support building occupant moves within assigned facilities
Perform light maintenance and cleaning duties as assigned
Work occasional overtime, including evenings, weekends, or emergency response
Operate bindery and finishing equipment such as paper cutters, shrink?wrap machines, joggers, stackers, staplers, scales, and drills
Use copiers, scanners, fax machines, postage meters, calculators, and basic PC applications
Demonstrate understanding of the Ricoh Services Portfolio and supporting technologies
Ensure accurate data entry for Ricoh MOR, SPG, and job logs
Perform other duties as assigned
Qualifications
Education & Experience
High school diploma or GED required
12 years of related work experience
Previous copy/print services experience preferred
Licenses & Certifications
Valid driver's license may be required
Auto insurance coverage meeting Ricoh standards (if applicable)
Technical Skills
Basic computer proficiency, including Microsoft Office Suite
Knowledge, Skills, and Abilities
Working knowledge of copiers and related office equipment preferred
Understanding of shipping and receiving procedures
Basic electronics knowledge preferred
Ability to work independently with minimal supervision
Strong organizational and problem?solving skills
Ability to follow instructions related to mail and document handling
Proficiency in packing, labeling, and verifying shipping documentation
Ability to read and comprehend technical manuals and written instructions
Excellent customer service, communication, and interpersonal skills
Working Conditions & Physical Demands
Frequent exposure to copier noise, toner, paper dust, and varying temperatures
Potential exposure to weather conditions while traveling between buildings
Daily interaction with customers, employees, and management
Fast?paced environment with tight deadlines and quick turnaround times
Physical demands include standing, walking, bending, reaching, lifting up to 50 lbs., and pushing or pulling wheeled equipment weighing up to 400 lbs.
The statements above describe the general nature and level of work performed and are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the role.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Job Info
Job Identification 6991
Job Category Service Delivery
Degree Level High School Graduate
Job Schedule Full time
Locations Boston, MA, United States
Salary Range $17.02-$21.00
Driving requirements Non-driver
Relocation Option Relocation not available
Sign-on Bonus No
The Senior On?Site Service Specialist provides daily operational support at a client site, delivering document production, mail services, equipment maintenance, and general facility support. This role operates high?volume duplicating and production equipment and performs related tasks including copying, scanning, binding, shipping/receiving, and mail distribution.
This position may also support reception functions on a temporary or occasional basis and assist with hospitality services, file services, call center activities, and light building support operations. Due to the elevated level of customer interaction, presentation, and telephone proficiency required, this role is classified as Senior On?Site Services Specialist.
The position reports to the Site Manager, Site Supervisor, or Assistant Site Manager, based on site configuration.
Key Responsibilities
Operate high?volume and production copy machines; perform binding and finishing work
Conduct daily inspections of convenience copiers to ensure functionality and print quality
Clear paper jams and escalate technical issues to service technicians
Perform basic equipment troubleshooting and support
Set up and maintain equipment (add toner, load paper, adjust settings)
Perform document scanning and imaging services
Provide temporary or occasional reception coverage as needed
Maintain accurate records for management reports and supply inventories
Distribute office supplies, fax transmissions, and mail to designated recipients
Calculate job charges, maintain logs, and generate reports as required
Respond to and coordinate customer service requests
Perform filing, document purging, and archiving tasks per customer requests
Deliver completed jobs within and between customer locations
Maintain daily meter readings and service logs
Travel between customer buildings when required
Address customer inquiries regarding job status and feasibility
Keep copier and supply areas clean, organized, and well stocked
Perform shipping and receiving functions, including dock/mailroom duties
Assist with meeting room and conference room setups
Support building occupant moves within assigned facilities
Perform light maintenance and cleaning duties as assigned
Work occasional overtime, including evenings, weekends, or emergency response
Operate bindery and finishing equipment such as paper cutters, shrink?wrap machines, joggers, stackers, staplers, scales, and drills
Use copiers, scanners, fax machines, postage meters, calculators, and basic PC applications
Demonstrate understanding of the Ricoh Services Portfolio and supporting technologies
Ensure accurate data entry for Ricoh MOR, SPG, and job logs
Perform other duties as assigned
Qualifications
Education & Experience
High school diploma or GED required
12 years of related work experience
Previous copy/print services experience preferred
Licenses & Certifications
Valid driver's license may be required
Auto insurance coverage meeting Ricoh standards (if applicable)
Technical Skills
Basic computer proficiency, including Microsoft Office Suite
Knowledge, Skills, and Abilities
Working knowledge of copiers and related office equipment preferred
Understanding of shipping and receiving procedures
Basic electronics knowledge preferred
Ability to work independently with minimal supervision
Strong organizational and problem?solving skills
Ability to follow instructions related to mail and document handling
Proficiency in packing, labeling, and verifying shipping documentation
Ability to read and comprehend technical manuals and written instructions
Excellent customer service, communication, and interpersonal skills
Working Conditions & Physical Demands
Frequent exposure to copier noise, toner, paper dust, and varying temperatures
Potential exposure to weather conditions while traveling between buildings
Daily interaction with customers, employees, and management
Fast?paced environment with tight deadlines and quick turnaround times
Physical demands include standing, walking, bending, reaching, lifting up to 50 lbs., and pushing or pulling wheeled equipment weighing up to 400 lbs.
The statements above describe the general nature and level of work performed and are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the role.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Job Info
Job Identification 6991
Job Category Service Delivery
Degree Level High School Graduate
Job Schedule Full time
Locations Boston, MA, United States
Salary Range $17.02-$21.00
Driving requirements Non-driver
Relocation Option Relocation not available
Sign-on Bonus No