Advancement Assistant (54596)
Randolph College Incorporated, Lynchburg, VA, United States
Advancement Assistant
Randolph College Incorporated - Lynchburg, VA 24503
Position Type: Full Time
Description
This position assists all functions of Institutional Advancement with routine and occasional projects in support of advancement goals. There are four functional areas: advancement services, direct line fundraising, engagement, and the office of college relations. The primary focus of this role is customer service and administrative support. Individual serves as the front-desk lead and provides office coordination, event support, and data entry. The advancement assistant handles incoming calls, meets and greets visitors, maintains office supply inventory, and updates/manages records in database. Individual assists with projects and other administrative duties related to the comprehensive campaign.
Perform routine administrative and clerical duties in support of the Office of Institutional Advancement under established procedures and supervision
Maintain, update, and enter records in the CRM (Raiser's Edge) database following documented data entry standards
Assist with the preparation and maintenance of Excel spreadsheets used to track event registrations, attendance, housing, meals, and revenue and expenses.
Support staff with copying and filing.
Handle incoming event registrations by phone and email with processing in CRM.
Answer incoming phone calls, respond to routine inquiries, and route complex issues to appropriate staff members
Process event and program registrations, including entering information, confirming details, and preparing related materials
Prepare printed materials such as programs, nametags, signage, mailings, and copies using provided templates and instructions
Assemble event packets and registration materials according to established checklists
Provide on-site support for advancement events, including check-in and attendee assistance, as scheduled
File, organize, and maintain electronic and physical records in accordance with office procedures
Assist with routine correspondence and communications using approved language and formats
Perform general office support duties such as ordering supplies, operating office equipment, and delivering materials between offices
Track task completion and report status updates to the Director of Development, Director of Alumnae and Alumni or assigned supervisor
Perform other duties as assigned that are consistent with administrative support functions
Competencies
Basic office equipment
Customer service and professionalism
Attention to detail/data accuracy
Confidentiality & discretion
Time management/prioritization
Clear and concise communication skills, both verbal and written
Technical Microsoft Office/Excel and Word proficiency, and CRM database
Supervisory responsibilities: Possibly student workers
Work environment: Primarily seated, but requires walking and delivering between Butler House, Doyle House, Casey House, and the campus. May occasionally be asked to work evening and/or weekends for events.
Physical demands: Requires standing/walking/sitting for extended periods. May occasionally lift 10/15 lbs.
Required education and experience:
High School Diploma or associate's degree
Minimum two years administrative experience with demonstrated proficiency in Microsoft Office
Preferred education and experience:
Bachelor's degree preferred
Experience working in a higher education environment.
Additional eligibility requirements: None.
Work authorization/security clearance requirements: Must be authorized to work in the United States. Pre-employment criminal background checks.
Affirmative Action/EEO statement: Randolph College is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, gender, sexual orientation, sex (including pregnancy), gender identity, gender expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, political beliefs, or any other classification protected by applicable law. This policy applies to all terms and conditions of employment, including but not limited to hiring, promotion, termination, placement, transfer, layoff, recall, compensation, and training.
Other duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Randolph College Incorporated - Lynchburg, VA 24503
Position Type: Full Time
Description
This position assists all functions of Institutional Advancement with routine and occasional projects in support of advancement goals. There are four functional areas: advancement services, direct line fundraising, engagement, and the office of college relations. The primary focus of this role is customer service and administrative support. Individual serves as the front-desk lead and provides office coordination, event support, and data entry. The advancement assistant handles incoming calls, meets and greets visitors, maintains office supply inventory, and updates/manages records in database. Individual assists with projects and other administrative duties related to the comprehensive campaign.
Perform routine administrative and clerical duties in support of the Office of Institutional Advancement under established procedures and supervision
Maintain, update, and enter records in the CRM (Raiser's Edge) database following documented data entry standards
Assist with the preparation and maintenance of Excel spreadsheets used to track event registrations, attendance, housing, meals, and revenue and expenses.
Support staff with copying and filing.
Handle incoming event registrations by phone and email with processing in CRM.
Answer incoming phone calls, respond to routine inquiries, and route complex issues to appropriate staff members
Process event and program registrations, including entering information, confirming details, and preparing related materials
Prepare printed materials such as programs, nametags, signage, mailings, and copies using provided templates and instructions
Assemble event packets and registration materials according to established checklists
Provide on-site support for advancement events, including check-in and attendee assistance, as scheduled
File, organize, and maintain electronic and physical records in accordance with office procedures
Assist with routine correspondence and communications using approved language and formats
Perform general office support duties such as ordering supplies, operating office equipment, and delivering materials between offices
Track task completion and report status updates to the Director of Development, Director of Alumnae and Alumni or assigned supervisor
Perform other duties as assigned that are consistent with administrative support functions
Competencies
Basic office equipment
Customer service and professionalism
Attention to detail/data accuracy
Confidentiality & discretion
Time management/prioritization
Clear and concise communication skills, both verbal and written
Technical Microsoft Office/Excel and Word proficiency, and CRM database
Supervisory responsibilities: Possibly student workers
Work environment: Primarily seated, but requires walking and delivering between Butler House, Doyle House, Casey House, and the campus. May occasionally be asked to work evening and/or weekends for events.
Physical demands: Requires standing/walking/sitting for extended periods. May occasionally lift 10/15 lbs.
Required education and experience:
High School Diploma or associate's degree
Minimum two years administrative experience with demonstrated proficiency in Microsoft Office
Preferred education and experience:
Bachelor's degree preferred
Experience working in a higher education environment.
Additional eligibility requirements: None.
Work authorization/security clearance requirements: Must be authorized to work in the United States. Pre-employment criminal background checks.
Affirmative Action/EEO statement: Randolph College is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, gender, sexual orientation, sex (including pregnancy), gender identity, gender expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, political beliefs, or any other classification protected by applicable law. This policy applies to all terms and conditions of employment, including but not limited to hiring, promotion, termination, placement, transfer, layoff, recall, compensation, and training.
Other duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.