Technical Support Engineer| Ebeam OR High Vacuum
KLA, Chandler, AZ, United States
Job Title
KLA Services team is looking for a professional to join their team in Milpitas, CA.
Job Description
Key Responsibilities:
Review and validate technical procedures on in-house tools prior to production deployment.
Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).
Manage the end-to-end lifecycle of ICRs, from submission through resolution.
Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
Maintain organized documentation of tool issues, fixes, and best practices.
Interface with field teams and customers to intake support cases using structured engagement forms.
Develop deep technical knowledge of E-Beam subsystems.
Preferred Qualifications
At least 5 years of semiconductor metrology tool maintenance experience.
Must be able to travel domestic and international of at least 30%.
Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage.
Excellent data analytical and diagnostic skills.
Good presentation and communication skills.
Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI.
Hands-on experience with E-Beam products is highly preferred.
High Vacuum experience preferred.
Basic knowledge of Electron beam microscopy.
Strong project management skills are a plus.
Minimum Qualifications
5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience
Base Pay Range
$37.02 - $62.94 Per Hour
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
KLA Services team is looking for a professional to join their team in Milpitas, CA.
Job Description
Key Responsibilities:
Review and validate technical procedures on in-house tools prior to production deployment.
Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).
Manage the end-to-end lifecycle of ICRs, from submission through resolution.
Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
Maintain organized documentation of tool issues, fixes, and best practices.
Interface with field teams and customers to intake support cases using structured engagement forms.
Develop deep technical knowledge of E-Beam subsystems.
Preferred Qualifications
At least 5 years of semiconductor metrology tool maintenance experience.
Must be able to travel domestic and international of at least 30%.
Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage.
Excellent data analytical and diagnostic skills.
Good presentation and communication skills.
Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI.
Hands-on experience with E-Beam products is highly preferred.
High Vacuum experience preferred.
Basic knowledge of Electron beam microscopy.
Strong project management skills are a plus.
Minimum Qualifications
5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience
Base Pay Range
$37.02 - $62.94 Per Hour
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.