Between Visit Care Coordinator - Primary Care at Outpatient Medical Center
University of Washington, Seattle, WA, United States
Job Description
UW Medicine Primary Care at Outpatient Medical Center
Located just off of I-5 in north Seattle, UW Medicine Primary Care at Outpatient Medical Center is open six days a week (Saturday schedules vary; please call ahead before visiting on a Saturday). Our board‑certified physicians provide a full spectrum of primary care, including annual wellness and preventive services, chronic disease management, acute care treatment, mental health services, and routine gynecologic exams.
Work Schedule
Full‑time, 100% FTE (40 hours per week)
Monday‑Friday, 8am‑5pm
Day Shift
Position Highlights
Conveniently located near public transportation
Make a difference for the patients and employees we serve
Opportunity to provide career growth
Primary Job Responsibilities
Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in‑basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart
Manages incoming multi‑line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up
Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership
Gathers information from patient symptom‑based calls and routes to nurse triage as appropriate per guidelines
Provides administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards
Assists with form completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
Other duties as assigned by supervisor
Requirements
High school graduation or equivalent AND
One year of healthcare, administrative, or customer service experience OR
An equivalent combination of education/experience
Compensation, Benefits and Position Details
Pay Range Minimum: $23.82 hourly
Pay Range Maximum: $34.66 hourly
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift: First Shift (United States of America)
Temporary or Regular?: This is a regular position
FTE (Full‑Time Equivalent): 100.00%
Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance
Equal Opportunity Statement
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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UW Medicine Primary Care at Outpatient Medical Center
Located just off of I-5 in north Seattle, UW Medicine Primary Care at Outpatient Medical Center is open six days a week (Saturday schedules vary; please call ahead before visiting on a Saturday). Our board‑certified physicians provide a full spectrum of primary care, including annual wellness and preventive services, chronic disease management, acute care treatment, mental health services, and routine gynecologic exams.
Work Schedule
Full‑time, 100% FTE (40 hours per week)
Monday‑Friday, 8am‑5pm
Day Shift
Position Highlights
Conveniently located near public transportation
Make a difference for the patients and employees we serve
Opportunity to provide career growth
Primary Job Responsibilities
Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in‑basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart
Manages incoming multi‑line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up
Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership
Gathers information from patient symptom‑based calls and routes to nurse triage as appropriate per guidelines
Provides administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards
Assists with form completions for providers as needed for patients, insurance companies and employers. Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
Other duties as assigned by supervisor
Requirements
High school graduation or equivalent AND
One year of healthcare, administrative, or customer service experience OR
An equivalent combination of education/experience
Compensation, Benefits and Position Details
Pay Range Minimum: $23.82 hourly
Pay Range Maximum: $34.66 hourly
Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift: First Shift (United States of America)
Temporary or Regular?: This is a regular position
FTE (Full‑Time Equivalent): 100.00%
Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance
Equal Opportunity Statement
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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