Rental Service Supervisor
Fabick Cat, Middletown, OH, United States
Company Overview
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand‑by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. Visit http://www.fabickcat.com/ for more information.
Why Work For Us
At Fabick Cat, you are beyond just an employee – you are part of the Fabick family. A family that has worked diligently to cement a legacy built over 100 years ago through the vision "To Ever Serve Our Customers Better". We invest in our workforce by supporting and empowering employees to develop the necessary skills for a successful career. We offer a competitive total compensation and benefits package.
Responsibilities
This position has multi‑site responsibilities and will report to the Waukesha and North Milwaukee locations. Travel between the two locations is required.
Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products.
Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises.
Keeps records of work hours and parts utilized and work performed for each service call.
Requisition replacement parts and supplies.
Counsel employees about work‑related issues and assist employees to correct job‑skill deficiencies.
Monitor employees' work levels and review work performance.
Patrol and monitor work areas and examine tools and equipment to detect unsafe conditions or violations of procedures or safety rules.
Investigate accidents and injuries, and prepare reports of findings.
Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results.
Performs any and all duties as assigned.
Qualifications
Bachelor's degree in Business Management or related business field is preferred, but not required.
Three to seven years of service experience is required.
5 plus years in supervision, preferably supervising technicians.
Excellent written and oral communication skills are required.
Proficiency in Microsoft Word, Excel and other business software applications is required.
The ability to maintain a high degree of confidentiality is required.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
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Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand‑by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. Visit http://www.fabickcat.com/ for more information.
Why Work For Us
At Fabick Cat, you are beyond just an employee – you are part of the Fabick family. A family that has worked diligently to cement a legacy built over 100 years ago through the vision "To Ever Serve Our Customers Better". We invest in our workforce by supporting and empowering employees to develop the necessary skills for a successful career. We offer a competitive total compensation and benefits package.
Responsibilities
This position has multi‑site responsibilities and will report to the Waukesha and North Milwaukee locations. Travel between the two locations is required.
Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products.
Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises.
Keeps records of work hours and parts utilized and work performed for each service call.
Requisition replacement parts and supplies.
Counsel employees about work‑related issues and assist employees to correct job‑skill deficiencies.
Monitor employees' work levels and review work performance.
Patrol and monitor work areas and examine tools and equipment to detect unsafe conditions or violations of procedures or safety rules.
Investigate accidents and injuries, and prepare reports of findings.
Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results.
Performs any and all duties as assigned.
Qualifications
Bachelor's degree in Business Management or related business field is preferred, but not required.
Three to seven years of service experience is required.
5 plus years in supervision, preferably supervising technicians.
Excellent written and oral communication skills are required.
Proficiency in Microsoft Word, Excel and other business software applications is required.
The ability to maintain a high degree of confidentiality is required.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
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