Shift Leader North Aurora
Little Pops New York Pizzeria, Naperville, IL, United States
Benefits
401(k) matching
Employee discounts
Flexible schedule
Paid time off
We’re a family-owned New York–style pizzeria and trattoria offering classic Italian cuisine and award-winning pizza in a warm, welcoming setting. Our passion for authentic flavor and genuine hospitality makes every guest feel like part of our family!
Why Join Us? This is not just another restaurant job—it’s a chance to be part of something authentic. If you’re passionate about pizza, Italian food, guest-first service, and helping a local business thrive, we’d love to welcome you to our team.
Role Overview
As our Front-of-House Shift Lead, you’ll oversee the dining room during your shift—stepping in when management is off‑duty. You’ll lead by example, keep service smooth, and ensure every guest leaves smiling.
Core Responsibilities
Own the FOH during your shift: open/close, supervise, and support hosts, servers, and bussers
Conduct pre‑shift team briefings and post‑shift wrap‑ups
Manage guest flow, reservations, waitlists, and seating logistics
Take and resolve guest feedback and minor issues quickly and professionally
Act as the point person for FOH operations in the absence of the GM or the Assistant Manager
Train and mentor newer team members on service standards and POS systems
Handle shift‑level cash and financial closeouts accurately
Maintain dining room cleanliness, ambiance, and readiness throughout service
Communicate effectively with the kitchen and BOH teams to keep orders flowing
Qualifications
Minimum 1 year of experience as a shift lead, team captain, supervisor or similar in a casual/fast‑casual or Italian‑style restaurant
Strong command of front‑of‑house roles: host, server, expo, cash handling, etc.
Excellent multitasking, organizational, and leadership abilities
Outstanding communication and a guest service mindset
Reliable, professional, and flexible—able to work evenings, weekends, and holidays
Comfortable standing for long shifts and assisting with light physical tasks
Food handler certification and Bassett certificate required
What We Offer
Competitive hourly pay + tips on night shifts
Staff meals and discounts for family
Hands‑on training and leadership development within a tight‑knit, family‑run environment
Flexibility in scheduling, with priority given to dependable availability
Opportunity to grow with us as we expand our local reputation
#J-18808-Ljbffr
401(k) matching
Employee discounts
Flexible schedule
Paid time off
We’re a family-owned New York–style pizzeria and trattoria offering classic Italian cuisine and award-winning pizza in a warm, welcoming setting. Our passion for authentic flavor and genuine hospitality makes every guest feel like part of our family!
Why Join Us? This is not just another restaurant job—it’s a chance to be part of something authentic. If you’re passionate about pizza, Italian food, guest-first service, and helping a local business thrive, we’d love to welcome you to our team.
Role Overview
As our Front-of-House Shift Lead, you’ll oversee the dining room during your shift—stepping in when management is off‑duty. You’ll lead by example, keep service smooth, and ensure every guest leaves smiling.
Core Responsibilities
Own the FOH during your shift: open/close, supervise, and support hosts, servers, and bussers
Conduct pre‑shift team briefings and post‑shift wrap‑ups
Manage guest flow, reservations, waitlists, and seating logistics
Take and resolve guest feedback and minor issues quickly and professionally
Act as the point person for FOH operations in the absence of the GM or the Assistant Manager
Train and mentor newer team members on service standards and POS systems
Handle shift‑level cash and financial closeouts accurately
Maintain dining room cleanliness, ambiance, and readiness throughout service
Communicate effectively with the kitchen and BOH teams to keep orders flowing
Qualifications
Minimum 1 year of experience as a shift lead, team captain, supervisor or similar in a casual/fast‑casual or Italian‑style restaurant
Strong command of front‑of‑house roles: host, server, expo, cash handling, etc.
Excellent multitasking, organizational, and leadership abilities
Outstanding communication and a guest service mindset
Reliable, professional, and flexible—able to work evenings, weekends, and holidays
Comfortable standing for long shifts and assisting with light physical tasks
Food handler certification and Bassett certificate required
What We Offer
Competitive hourly pay + tips on night shifts
Staff meals and discounts for family
Hands‑on training and leadership development within a tight‑knit, family‑run environment
Flexibility in scheduling, with priority given to dependable availability
Opportunity to grow with us as we expand our local reputation
#J-18808-Ljbffr