Quality Assurance Specialist - Mission Critical Group 1
IES Communications, Pataskala, OH, United States
Job Summary
The Quality Assurance Specialist (QAS) supports mission critical construction by developing, delivering, and maintaining trade‑specific training programs focused on low‑voltage systems. This role is responsible for creating comprehensive curriculum and skills‑based learning paths for both new and existing IES team members to elevate craftsmanship and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations. In addition, this role provides on‑site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low‑voltage scopes.
Job Duties and Responsibilities
Develop, deliver, and reinforce trade‑related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands‑on field coaching.
Lead the development of site‑specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
Support the development of First‑of‑Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration.
Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer specific platforms.
Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First‑of‑Kind (FOK) standards.
Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership.
Participate in or lead project walkthroughs with customers and IES leadership.
Maintain quality service by establishing and enforcing organization standards.
Implement training processes and best practices that add value and improve business performance.
Maintain personal knowledge, training, and proficiency on installed products and course materials.
Work with the training team to design and implement new training programs and revise old programs.
Ensure a safe and pleasant learning environment for staff and students.
Other duties as assigned.
Compensation: USD $25.00 – $36.00 per hour.
Qualifications
Minimum of three years of training experience or a related role; five years of leadership or quality experience preferred.
BICSI certified trainer preferred.
Proficient with Microsoft Office (Word, Excel, PowerPoint, and MS Project).
Minimum high school diploma or equivalent; no additional education required.
Valid driver’s license; meet company minimum driving standards.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to develop and enforce quality and safety standards.
Self‑motivated, professional, and capable of leading others in project process improvement.
Ability to read and interpret blueprints, specifications, and quality requirements.
Willingness to climb ladders, use hand and power tools, lift up to 50 pounds, and work non‑standard hours as required.
Basic hand‑tool proficiency: screwdriver, torpedo level, tape measure, snips, pliers, crescent wrench, stitching needle, cable shears, flush cutting pliers, multimeter, and rubber mallet.
Good knowledge of arithmetic, algebra, geometry, and construction processes.
Physical and Mental Requirements
Operate as part of a management team; promote the company culture and mission to employees, vendors, clients, and business partners. Demonstrate strong problem‑solving, critical‑thinking, and presentation skills. Lead by example in policy, quality, safety, and customer satisfaction. Maintain a safe learning environment.
EEO Statement
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against employees who file complaints regarding possible violations will not be tolerated. IES is an equal opportunity/affirmative action employer and provides reasonable accommodations for protected individuals.
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The Quality Assurance Specialist (QAS) supports mission critical construction by developing, delivering, and maintaining trade‑specific training programs focused on low‑voltage systems. This role is responsible for creating comprehensive curriculum and skills‑based learning paths for both new and existing IES team members to elevate craftsmanship and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations. In addition, this role provides on‑site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low‑voltage scopes.
Job Duties and Responsibilities
Develop, deliver, and reinforce trade‑related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands‑on field coaching.
Lead the development of site‑specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
Support the development of First‑of‑Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration.
Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer specific platforms.
Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First‑of‑Kind (FOK) standards.
Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership.
Participate in or lead project walkthroughs with customers and IES leadership.
Maintain quality service by establishing and enforcing organization standards.
Implement training processes and best practices that add value and improve business performance.
Maintain personal knowledge, training, and proficiency on installed products and course materials.
Work with the training team to design and implement new training programs and revise old programs.
Ensure a safe and pleasant learning environment for staff and students.
Other duties as assigned.
Compensation: USD $25.00 – $36.00 per hour.
Qualifications
Minimum of three years of training experience or a related role; five years of leadership or quality experience preferred.
BICSI certified trainer preferred.
Proficient with Microsoft Office (Word, Excel, PowerPoint, and MS Project).
Minimum high school diploma or equivalent; no additional education required.
Valid driver’s license; meet company minimum driving standards.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to develop and enforce quality and safety standards.
Self‑motivated, professional, and capable of leading others in project process improvement.
Ability to read and interpret blueprints, specifications, and quality requirements.
Willingness to climb ladders, use hand and power tools, lift up to 50 pounds, and work non‑standard hours as required.
Basic hand‑tool proficiency: screwdriver, torpedo level, tape measure, snips, pliers, crescent wrench, stitching needle, cable shears, flush cutting pliers, multimeter, and rubber mallet.
Good knowledge of arithmetic, algebra, geometry, and construction processes.
Physical and Mental Requirements
Operate as part of a management team; promote the company culture and mission to employees, vendors, clients, and business partners. Demonstrate strong problem‑solving, critical‑thinking, and presentation skills. Lead by example in policy, quality, safety, and customer satisfaction. Maintain a safe learning environment.
EEO Statement
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against employees who file complaints regarding possible violations will not be tolerated. IES is an equal opportunity/affirmative action employer and provides reasonable accommodations for protected individuals.
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