Manager - Product Management
UPS, Dallas, TX, United States
MANAGER, PRODUCT MANAGEMENT
Analyzes business systems, processes, and related data to determine how solutions can be engineered to provide new or improved business capabilities and/or processes. Acts as a member of a product team responsible for translating business terms and processes into technical requirements, specifications, and/or acceptance criteria. Functions as a proxy product owner and subject matter expert for various business domains, supporting requirements engineering, elicitation, process modeling, and workshop facilitation.
Strategy Development and Implementation
Uses financial and market analyses to recommend a strategic position/business strategy; presents rationale to leadership.
Advises management on strategic issues and proposes recommendations to senior leaders and the Board of Directors.
Provides ROI analyses to facilitate strategic decision‑making.
Stakeholder Engagement
Identifies and manages key business partner relationships, maintains open communication, and delivers value.
Builds trust and influence, ensuring timely communication and flexibility.
Demonstrates accountability for results.
Process Improvement
Identifies interrelated work activities across teams and recommends process improvements.
Removes barriers to implementation by securing resources or support from senior management.
Focuses initiatives on measurable results and helps teams establish success metrics.
Technical Communication and Presentation
Develops tools, visual aids, and other content to support the understanding of complex technical information.
Guides others on best practices for clear and organized communication.
Challenges others to bring fresh perspectives to technical presentations.
Building a Business Case
Identifies strategic or high‑impact business issues/opportunities and articulates rationale for initiating projects or change.
Collaborates with colleagues to assess viability of potential strategies.
Develops recommendations and presents the business case, including implementation considerations and roadmap.
Project Management
Prioritizes multiple project plans, making decisions about priorities, timing, and resources.
Monitors progress across multiple projects and adjusts priorities or timelines as needed.
Optimizes efficiency by identifying synergy or redundancy in resource usage.
Qualifications
Core Skills Needed to Excel in This Role
Product Strategy & Business Acumen
Translating enterprise goals into a clear product vision and roadmap; understanding cost‑to‑serve, deflection, conversion, CX metrics; prioritization based on ROI; and communicating trade‑offs to leadership.
Signals of Strength
Roadmaps tied directly to measurable business impact and clear articulation of “why this matters” to executives.
Technical Fluency (Especially AI / Platforms)
Working knowledge of AI/ML concepts, platform dependencies, APIs, data flows, and integration risks; partnering effectively with engineering without being hands‑on; and questioning technical risks early.
Signals of Strength
Explaining technical risks in plain business language and anticipating platform constraints early, not late.
Execution & Delivery Excellence
Backlog management, sprint readiness, defining MVP versus future state, managing cross‑team dependencies, and bias toward action.
Signals of Strength
Predictable delivery with fewer “surprises” and crisp PRDs and acceptance criteria.
Stakeholder & Executive Communication
Confident communication with Engineering, Operations, Design, and Senior leadership.
Tailoring messages for technical versus executive audiences.
Strong written communication (one‑pagers, exec summaries).
Signals of Strength
Executives leave meetings aligned and clear with minimal rework.
Customer & User‑Centric Thinking
Deep empathy for end users; using qualitative and quantitative insights to guide decisions.
Balancing customer needs with operational realities.
Signals of Strength
Decisions backed by data and user insight; clear articulation of user pain points.
Ownership & Accountability Mindset
Acts like an owner, making hard calls and standing behind them; takes responsibility for outcomes, not just outputs.
Signals of Strength
Proactively raising risks with solutions and holding self and others accountable.
Influence Without Authority
Driving alignment across teams without formal control; navigating conflict constructively and building trust.
Signals of Strength
Teams follow product direction willingly and fewer escalations needed.
Bachelor’s degree in product design, technology, or related field.
Must be currently located in the same geographic location as the job or willing to relocate.
Compensation ranges from $135,780 to $251,580 per year, based on market location and candidate experience. Eligible for annual incentive compensation and benefit programs including medical, dental, vision, flexible spending account, health savings account, life insurance, disability plan, 401(k), vacation, paid holidays, family leave, and discounted employee stock purchase program.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex
ational origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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Analyzes business systems, processes, and related data to determine how solutions can be engineered to provide new or improved business capabilities and/or processes. Acts as a member of a product team responsible for translating business terms and processes into technical requirements, specifications, and/or acceptance criteria. Functions as a proxy product owner and subject matter expert for various business domains, supporting requirements engineering, elicitation, process modeling, and workshop facilitation.
Strategy Development and Implementation
Uses financial and market analyses to recommend a strategic position/business strategy; presents rationale to leadership.
Advises management on strategic issues and proposes recommendations to senior leaders and the Board of Directors.
Provides ROI analyses to facilitate strategic decision‑making.
Stakeholder Engagement
Identifies and manages key business partner relationships, maintains open communication, and delivers value.
Builds trust and influence, ensuring timely communication and flexibility.
Demonstrates accountability for results.
Process Improvement
Identifies interrelated work activities across teams and recommends process improvements.
Removes barriers to implementation by securing resources or support from senior management.
Focuses initiatives on measurable results and helps teams establish success metrics.
Technical Communication and Presentation
Develops tools, visual aids, and other content to support the understanding of complex technical information.
Guides others on best practices for clear and organized communication.
Challenges others to bring fresh perspectives to technical presentations.
Building a Business Case
Identifies strategic or high‑impact business issues/opportunities and articulates rationale for initiating projects or change.
Collaborates with colleagues to assess viability of potential strategies.
Develops recommendations and presents the business case, including implementation considerations and roadmap.
Project Management
Prioritizes multiple project plans, making decisions about priorities, timing, and resources.
Monitors progress across multiple projects and adjusts priorities or timelines as needed.
Optimizes efficiency by identifying synergy or redundancy in resource usage.
Qualifications
Core Skills Needed to Excel in This Role
Product Strategy & Business Acumen
Translating enterprise goals into a clear product vision and roadmap; understanding cost‑to‑serve, deflection, conversion, CX metrics; prioritization based on ROI; and communicating trade‑offs to leadership.
Signals of Strength
Roadmaps tied directly to measurable business impact and clear articulation of “why this matters” to executives.
Technical Fluency (Especially AI / Platforms)
Working knowledge of AI/ML concepts, platform dependencies, APIs, data flows, and integration risks; partnering effectively with engineering without being hands‑on; and questioning technical risks early.
Signals of Strength
Explaining technical risks in plain business language and anticipating platform constraints early, not late.
Execution & Delivery Excellence
Backlog management, sprint readiness, defining MVP versus future state, managing cross‑team dependencies, and bias toward action.
Signals of Strength
Predictable delivery with fewer “surprises” and crisp PRDs and acceptance criteria.
Stakeholder & Executive Communication
Confident communication with Engineering, Operations, Design, and Senior leadership.
Tailoring messages for technical versus executive audiences.
Strong written communication (one‑pagers, exec summaries).
Signals of Strength
Executives leave meetings aligned and clear with minimal rework.
Customer & User‑Centric Thinking
Deep empathy for end users; using qualitative and quantitative insights to guide decisions.
Balancing customer needs with operational realities.
Signals of Strength
Decisions backed by data and user insight; clear articulation of user pain points.
Ownership & Accountability Mindset
Acts like an owner, making hard calls and standing behind them; takes responsibility for outcomes, not just outputs.
Signals of Strength
Proactively raising risks with solutions and holding self and others accountable.
Influence Without Authority
Driving alignment across teams without formal control; navigating conflict constructively and building trust.
Signals of Strength
Teams follow product direction willingly and fewer escalations needed.
Bachelor’s degree in product design, technology, or related field.
Must be currently located in the same geographic location as the job or willing to relocate.
Compensation ranges from $135,780 to $251,580 per year, based on market location and candidate experience. Eligible for annual incentive compensation and benefit programs including medical, dental, vision, flexible spending account, health savings account, life insurance, disability plan, 401(k), vacation, paid holidays, family leave, and discounted employee stock purchase program.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex
ational origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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