Fraud Alerts Analyst
WaFd Bank, Boise, ID, United States
Fraud Alerts Analyst
Location: Boise, Idaho, 5777 North Meeker Ave, US-ID-Boise.
Salary: USD $23.32/Hr. – USD $30.76/Hr.
Job Summary
The Fraud Analyst reports to the Fraud Team Lead and is responsible for reviewing fraud alerts by analyzing customer account activity, executing unusual activity reporting to WAFD's BSA/AML team and escalating transaction decisioning to the Fraud Team Lead. Each department member may have an emphasis in one or more specific areas of service, however, will be cross trained in multiple functional areas.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on
simply being kind
when servicing our co‑workers and clients.
Essential Duties and Responsibilities
Research customer account activity to determine potential fraud related to multiple channels (ACH, Cards, Checks, Online Banking, Physical Security, Wires, etc).
Work closely with the BSA/AML Department to report Unusual Activity.
Cooperatively work with colleagues and branch staff with the highest level of professionalism, courteousness, respect, and attentiveness.
Escalate Alert issues and decisioning to the Fraud Team Lead.
Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self‑study assignments, computer‑based training, one‑on‑one instruction, and group instruction.
Proactively and regularly increase working knowledge of bank policies and procedures.
Closely adhere to the Bank's Information Security policies and procedures, ensuring the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
Qualifications
Education and Experience
High school diploma or approved equivalent.
Preferred 1–2 years of experience in the financial services industry related to Fraud.
Knowledge, Skills, and Abilities
General knowledge of fraud prevention controls and monitoring systems.
Excellent written and verbal communication skills, effective analytical skills, and organizational skills.
Ability to accept instruction, prioritize, follow‑through on work assignments with minimal supervision, and work in a team environment.
Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
Demonstrated experience with Microsoft Office – Excel, Word and electronic communication.
Benefits
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
401(k) plan
Paid Parental Leave
Life and AD&D insurance
Long‑term disability
Tuition Reimbursement
Employee assistance programs
Pre‑tax health and dependent‑care spending plans
EEO Statement
We are committed to Equal Employment Opportunity and affirmative action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other federal or state legally protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act - CCPA 2025
#J-18808-Ljbffr
Location: Boise, Idaho, 5777 North Meeker Ave, US-ID-Boise.
Salary: USD $23.32/Hr. – USD $30.76/Hr.
Job Summary
The Fraud Analyst reports to the Fraud Team Lead and is responsible for reviewing fraud alerts by analyzing customer account activity, executing unusual activity reporting to WAFD's BSA/AML team and escalating transaction decisioning to the Fraud Team Lead. Each department member may have an emphasis in one or more specific areas of service, however, will be cross trained in multiple functional areas.
Along with the key functions listed below, this position will be expected to uphold the value that WaFd Bank places on
simply being kind
when servicing our co‑workers and clients.
Essential Duties and Responsibilities
Research customer account activity to determine potential fraud related to multiple channels (ACH, Cards, Checks, Online Banking, Physical Security, Wires, etc).
Work closely with the BSA/AML Department to report Unusual Activity.
Cooperatively work with colleagues and branch staff with the highest level of professionalism, courteousness, respect, and attentiveness.
Escalate Alert issues and decisioning to the Fraud Team Lead.
Fully participate in banking and business skill and knowledge development through various channels that the Bank may provide, including self‑study assignments, computer‑based training, one‑on‑one instruction, and group instruction.
Proactively and regularly increase working knowledge of bank policies and procedures.
Closely adhere to the Bank's Information Security policies and procedures, ensuring the handling, processing, and storage of all customer and confidential or proprietary bank information are done in a secure manner and environment.
Qualifications
Education and Experience
High school diploma or approved equivalent.
Preferred 1–2 years of experience in the financial services industry related to Fraud.
Knowledge, Skills, and Abilities
General knowledge of fraud prevention controls and monitoring systems.
Excellent written and verbal communication skills, effective analytical skills, and organizational skills.
Ability to accept instruction, prioritize, follow‑through on work assignments with minimal supervision, and work in a team environment.
Working knowledge of or the ability to learn applicable state and federal laws, regulations, policies, and procedures related to this position.
Demonstrated experience with Microsoft Office – Excel, Word and electronic communication.
Benefits
Paid time off for vacation, sick days and holidays
Health insurance
Stock options
Bonus programs
401(k) plan
Paid Parental Leave
Life and AD&D insurance
Long‑term disability
Tuition Reimbursement
Employee assistance programs
Pre‑tax health and dependent‑care spending plans
EEO Statement
We are committed to Equal Employment Opportunity and affirmative action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military, and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other federal or state legally protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.
EEO Policy Statement - WaFd Bank
Know Your Rights: Workplace Discrimination is Illegal - click here for more information
California Consumer Privacy Act - CCPA 2025
#J-18808-Ljbffr