Marcus by Goldman Sachs, Fraud Team Lead | Analyst | Richardson, TX
Goldman Sachs, Richardson, TX, United States
Job Description
Responsible for handling customer escalations related to Fraud and or Dispute actions, processes, or follow ups. As part of this role you will manage day‑to‑day activities of our Marcus specialists, providing direction on productivity, SLAs, problem solving, timelines, and next steps. You will assist in educating our Fraud Investigators on identification and prevention of fraudulent activity. Our team works closely with Fraud Strategy, Operations, Technology, Compliance and Legal teams to develop processes and controls to help mitigate risk, increase operational efficiency, and ensure a positive customer experience.
Divisions And Job Functions
Marcus by Goldman Sachs is the online consumer banking business of Goldman Sachs, offering high‑yield savings accounts and CDs. Marcus combines over 150 years of expertise with intuitive digital experiences, focusing on value, transparency and simplicity for its millions of customers, and is recognized as the largest pure online bank.
About The Role
Fraud Team Leads are responsible for leading a team of specialists and/or agents. You will manage the day‑to‑day operations, develop the team, and manage emerging fraud risks by quickly identifying risky behavior, working with key stakeholders, managing significant fraud events, and escalating when needed. The role requires strong people management, emotional intelligence, analytical and project management skills, and the ability to stay up to date with the latest business developments and risks.
Teams – Fraud Detections, Fraud Investigations, Fraud Intelligence, Fraud Servicing
Responsibilities
Develop, gather, and track team performance using data and metrics that demonstrate value to the organization.
Lead, coach, mentor, and champion team members to grow in their careers.
Define and communicate prioritization of the day‑to‑day workload.
Ensure the team's output meets data quality standards and coach team members as needed.
Analyze data and leverage fraud tools to identify emerging risks such as identity theft, credential stuffing attacks, fraud rings, and data compromise situations.
Perform root cause analysis following events and partner with key stakeholders to ensure necessary controls are in place.
Leverage and enhance existing tools and processes to enable a more effective user‑based threat detection and investigation program.
Become a subject matter expert in the Fraud and Disputes policies and procedures at Marcus.
Support and collaborate with Financial Crimes Compliance (FCC) and Cyber Security teams as needed.
Basic Qualifications
Bachelor’s degree or equivalent combination of education and fraud experience.
Minimum of 3‑5 years of experience in financial services or related industries.
Minimum of 1‑3 years of people management experience with a proven track record of strong leadership skills.
Ability to analyze data for patterns and trends and communicate findings effectively.
Ability to research and make appropriate decisions regarding complex cases.
Experience working in the Fraud Analytics or Investigations space within the Financial Services industry.
Experience leading and developing a high‑functioning operational fraud team of 15+ agents.
Able to hold oneself and others accountable, provide feedback, and have tough conversations when warranted.
Experience with alerting and monitoring tools, navigating and reviewing system logs, and optimizing processes with automation.
Understands fraud typologies and industry best practices in fraud prevention, detection and remediation.
Takes ownership by leveraging data to tell a story, develop remediation plans, and improve business processes.
Able to think holistically, possess curiosity, and articulate trade‑offs between risk and customer impact.
Strong communication skills and ability to forge partnerships with internal stakeholders.
Willing to challenge the status quo when appropriate to deliver solutions that protect Marcus and its customers.
Equal Opportunity Employment
Goldman Sachs is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law.
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Responsible for handling customer escalations related to Fraud and or Dispute actions, processes, or follow ups. As part of this role you will manage day‑to‑day activities of our Marcus specialists, providing direction on productivity, SLAs, problem solving, timelines, and next steps. You will assist in educating our Fraud Investigators on identification and prevention of fraudulent activity. Our team works closely with Fraud Strategy, Operations, Technology, Compliance and Legal teams to develop processes and controls to help mitigate risk, increase operational efficiency, and ensure a positive customer experience.
Divisions And Job Functions
Marcus by Goldman Sachs is the online consumer banking business of Goldman Sachs, offering high‑yield savings accounts and CDs. Marcus combines over 150 years of expertise with intuitive digital experiences, focusing on value, transparency and simplicity for its millions of customers, and is recognized as the largest pure online bank.
About The Role
Fraud Team Leads are responsible for leading a team of specialists and/or agents. You will manage the day‑to‑day operations, develop the team, and manage emerging fraud risks by quickly identifying risky behavior, working with key stakeholders, managing significant fraud events, and escalating when needed. The role requires strong people management, emotional intelligence, analytical and project management skills, and the ability to stay up to date with the latest business developments and risks.
Teams – Fraud Detections, Fraud Investigations, Fraud Intelligence, Fraud Servicing
Responsibilities
Develop, gather, and track team performance using data and metrics that demonstrate value to the organization.
Lead, coach, mentor, and champion team members to grow in their careers.
Define and communicate prioritization of the day‑to‑day workload.
Ensure the team's output meets data quality standards and coach team members as needed.
Analyze data and leverage fraud tools to identify emerging risks such as identity theft, credential stuffing attacks, fraud rings, and data compromise situations.
Perform root cause analysis following events and partner with key stakeholders to ensure necessary controls are in place.
Leverage and enhance existing tools and processes to enable a more effective user‑based threat detection and investigation program.
Become a subject matter expert in the Fraud and Disputes policies and procedures at Marcus.
Support and collaborate with Financial Crimes Compliance (FCC) and Cyber Security teams as needed.
Basic Qualifications
Bachelor’s degree or equivalent combination of education and fraud experience.
Minimum of 3‑5 years of experience in financial services or related industries.
Minimum of 1‑3 years of people management experience with a proven track record of strong leadership skills.
Ability to analyze data for patterns and trends and communicate findings effectively.
Ability to research and make appropriate decisions regarding complex cases.
Experience working in the Fraud Analytics or Investigations space within the Financial Services industry.
Experience leading and developing a high‑functioning operational fraud team of 15+ agents.
Able to hold oneself and others accountable, provide feedback, and have tough conversations when warranted.
Experience with alerting and monitoring tools, navigating and reviewing system logs, and optimizing processes with automation.
Understands fraud typologies and industry best practices in fraud prevention, detection and remediation.
Takes ownership by leveraging data to tell a story, develop remediation plans, and improve business processes.
Able to think holistically, possess curiosity, and articulate trade‑offs between risk and customer impact.
Strong communication skills and ability to forge partnerships with internal stakeholders.
Willing to challenge the status quo when appropriate to deliver solutions that protect Marcus and its customers.
Equal Opportunity Employment
Goldman Sachs is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law.
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