Vendor Support Specialist
Datavant, Jacksonville, FL, United States
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant’s team is building the future of how data is connected and used to improve health.
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
What We’re Looking For
We are seeking a Vendor Support Specialist to support vendor operations through centralized review of incoming files and early identification of errors that could lead to inaccurate chart requests. This role focuses on file accuracy, pattern recognition, and clear communication with internal teams to prevent waste and improve downstream retrieval performance. The ideal candidate brings strong attention to detail, comfort working with data, and a steady approach to spotting issues and recommending improvements.
What You Will Do
Review HIH files to confirm completion and accuracy.
Identify errors that could trigger inaccurate chart requests and flag issues for correction to reduce operational waste.
Track recurring error types and share findings with department leadership for process improvement.
Maintain clear documentation of review outcomes, error trends, and required adjustments.
Partner with internal teams to clarify file requirements and update review criteria as business needs change.
Assist in root cause analysis when large scale or repeated file issues surface.
Monitor vendor performance related to file quality and elevate concerns when thresholds are not met.
Support training efforts by providing real examples of common errors and recommended fixes.
Contribute to reporting on accuracy rates, trends, and the impact of QA review on downstream retrieval performance.
Support the review of internal client‑related support requests and provide timely responses via Datavant’s support ticketing system within defined SLA expectations.
Ensure that submitted tickets for inventory disposition changes are accurate and correctly reflect the work done.
Review documentation quality of notes included with disposition tickets to ensure they are accurate and represent the work done.
What You Need to Succeed
At least 2 years of professional experience in healthcare operations.
Experience with provider record retrieval workflows, financial analysis, or data analysis preferred.
Strong proficiency in Excel required; familiarity with PowerBI and/or Sigma preferred; comfortable working with data to validate accuracy and spot trends.
Sharp attention to detail and sound judgment when reviewing inventory files and identifying potential errors.
Ability to break down issues, document findings clearly, and work with partners to resolve problems.
Collaborative communication style and ease working with both technical and non‑technical teams in a remote setting.
Comfortable identifying process gaps, suggesting improvements, and contributing to changes that improve quality and reduce waste.
Organized and reliable, with the ability to manage repetitive review work while maintaining accuracy.
Benefits and Compensation
The estimated total cash compensation range for this role is: $65,000—$80,000 USD.
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Employment Sponsorship
This job is not eligible for employment sponsorship.
Accommodations
Datavant is committed to providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it through our portal. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.
#J-18808-Ljbffr
By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.
What We’re Looking For
We are seeking a Vendor Support Specialist to support vendor operations through centralized review of incoming files and early identification of errors that could lead to inaccurate chart requests. This role focuses on file accuracy, pattern recognition, and clear communication with internal teams to prevent waste and improve downstream retrieval performance. The ideal candidate brings strong attention to detail, comfort working with data, and a steady approach to spotting issues and recommending improvements.
What You Will Do
Review HIH files to confirm completion and accuracy.
Identify errors that could trigger inaccurate chart requests and flag issues for correction to reduce operational waste.
Track recurring error types and share findings with department leadership for process improvement.
Maintain clear documentation of review outcomes, error trends, and required adjustments.
Partner with internal teams to clarify file requirements and update review criteria as business needs change.
Assist in root cause analysis when large scale or repeated file issues surface.
Monitor vendor performance related to file quality and elevate concerns when thresholds are not met.
Support training efforts by providing real examples of common errors and recommended fixes.
Contribute to reporting on accuracy rates, trends, and the impact of QA review on downstream retrieval performance.
Support the review of internal client‑related support requests and provide timely responses via Datavant’s support ticketing system within defined SLA expectations.
Ensure that submitted tickets for inventory disposition changes are accurate and correctly reflect the work done.
Review documentation quality of notes included with disposition tickets to ensure they are accurate and represent the work done.
What You Need to Succeed
At least 2 years of professional experience in healthcare operations.
Experience with provider record retrieval workflows, financial analysis, or data analysis preferred.
Strong proficiency in Excel required; familiarity with PowerBI and/or Sigma preferred; comfortable working with data to validate accuracy and spot trends.
Sharp attention to detail and sound judgment when reviewing inventory files and identifying potential errors.
Ability to break down issues, document findings clearly, and work with partners to resolve problems.
Collaborative communication style and ease working with both technical and non‑technical teams in a remote setting.
Comfortable identifying process gaps, suggesting improvements, and contributing to changes that improve quality and reduce waste.
Organized and reliable, with the ability to manage repetitive review work while maintaining accuracy.
Benefits and Compensation
The estimated total cash compensation range for this role is: $65,000—$80,000 USD.
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Employment Sponsorship
This job is not eligible for employment sponsorship.
Accommodations
Datavant is committed to providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it through our portal. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.
#J-18808-Ljbffr