Assistant Repairs Manager
Uline, Glenview, IL, United States
Assistant Repairs Manager
12885 104th Street, Pleasant Prairie, WI 53158
Hours: Monday - Friday, 8:30 AM to 5 PM.
Position Responsibilities
Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help the team succeed.
Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns.
Facilitate training on new processes and procedures to increase efficiency and to ensure legendary service.
Support the repair of products returned by customers, including deploying packaging tools and equipment.
Minimum Requirements
High school diploma or equivalent; Bachelor’s degree preferred.
7+ years of electrical and mechanical experience, with 5+ years of customer support experience.
Experience in a leadership or supervisory role.
Strong knowledge of general repairs and maintenance.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best‑in‑class, clean, modern facilities.
First‑class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#J-18808-Ljbffr
12885 104th Street, Pleasant Prairie, WI 53158
Hours: Monday - Friday, 8:30 AM to 5 PM.
Position Responsibilities
Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help the team succeed.
Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns.
Facilitate training on new processes and procedures to increase efficiency and to ensure legendary service.
Support the repair of products returned by customers, including deploying packaging tools and equipment.
Minimum Requirements
High school diploma or equivalent; Bachelor’s degree preferred.
7+ years of electrical and mechanical experience, with 5+ years of customer support experience.
Experience in a leadership or supervisory role.
Strong knowledge of general repairs and maintenance.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Best‑in‑class, clean, modern facilities.
First‑class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#J-18808-Ljbffr