Retail Store Manager
T-MOBILE USA, Inc., Napoleon, OH, United States
Job Overview
This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards. The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency. The work impacts the organization by fostering a productive store environment that supports customer loyalty and business growth.
Job Responsibilities
Lead employee development and coaching to improve customer interactions and complete required training on schedule
Resolve customer issues to enhance the customer experience and align with brand expectations
Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
2-4 years Management experience in retail sales (Preferred)
2-4 years Sales & sales management experience (Preferred)
Knowledge, Skills and Abilities
Communication (Required)
Microsoft Office (Required)
Store Management (Required)
Store Operations (Required)
Customer Service (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel
No
DOT Regulated
No
Pay Range
Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives. Base Pay Range: $50,175 - $90,450. The pay range above is the general base pay range for a successful candidate in this role. The actual starting pay will vary within this range.
EEO Statement
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards. The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency. The work impacts the organization by fostering a productive store environment that supports customer loyalty and business growth.
Job Responsibilities
Lead employee development and coaching to improve customer interactions and complete required training on schedule
Resolve customer issues to enhance the customer experience and align with brand expectations
Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
2-4 years Management experience in retail sales (Preferred)
2-4 years Sales & sales management experience (Preferred)
Knowledge, Skills and Abilities
Communication (Required)
Microsoft Office (Required)
Store Management (Required)
Store Operations (Required)
Customer Service (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel
No
DOT Regulated
No
Pay Range
Total Target Cash Pay Range: $66,900 - $120,600, inclusive of target incentives. Base Pay Range: $50,175 - $90,450. The pay range above is the general base pay range for a successful candidate in this role. The actual starting pay will vary within this range.
EEO Statement
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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