Assistant Venue Manager – VA
Original X Productions, Tysons Corner, VA, United States
Description
Original X Productions brings the Hershey Super Sweet Adventure to life in Tysons Corner. To support this immersive attraction, OGX is seeking an Assistant Venue Manager to help lead a world-class team in delivering an unforgettable guest experience. This location features interactive sets, storytelling performances, and exclusive merchandise.
Job Summary
As the Assistant Venue Manager, you will support all aspects of Hershey Super Sweet Adventure, partnering closely with the Venue Manager to execute staffing plans, recruitment and hiring, training, vendor coordination, and daily operational flow. You will play a key role in ensuring operational excellence, maintaining the physical space, and delivering a best‑in‑class guest experience.
This role is focused on execution and daily operations, working with the Venue Manager who maintains overall ownership of business performance and strategy.
Responsibilities
Support the Venue Manager in overseeing the overall on‑site operations for Hershey Super Sweet Adventure, ensuring operations run efficiently and within budget
Lead and support teams in executing daily operations, providing guidance, coaching, and support while fostering a positive and accountable team environment
Support the recruitment, interviewing, and hiring of operational staff and vendors including experiential teams, box office, show services, and other key roles
Demonstrate a strong understanding of labor scheduling models, ensuring appropriate staffing levels while balancing operational needs and team member experience
Oversee on‑site day‑to‑day operations including ticketing, POS management, attraction operations, guest services, retail, cafe, security, custodial services, on‑site marketing, groups & events, photo operations, and overall guest flow
Support the tech services team in maintaining the physical space, including routine maintenance, touch‑ups, and ensuring a consistent, high‑quality guest environment
Assist in managing inventory including staff uniforms, cleaning supplies, and operational materials
Ensure compliance with all company policies, procedures, and health and safety protocols to maintain a safe and clean environment for guests and team members
Respond to guest concerns and complaints with professionalism, ensuring timely resolution and a positive guest experience
Serve as the primary point to support vendor coordination and maintain strong working relationships with third‑party partners
Follow and support preventative and corrective maintenance programs for the attraction, including light hands‑on maintenance as needed
Partner with the Venue Manager and cross‑functional corporate teams including operations, revenue, marketing, tech services, finance, HR, and creative to support business objectives
Promote a culture of safety, accountability, and continuous improvement in a flexible and fast‑paced environment
Serve as a Manager on Duty (MOD) for select shifts
Qualifications
Demonstrated 3–4 years of leadership experience in a revenue‑generating hospitality, entertainment, or retail environment
Experience supporting hiring, training, and development of operational teams
Strong understanding of shift‑based labor scheduling and operational workflows
Proven ability to work effectively in a fast‑paced, dynamic environment and adapt to changing priorities
Strong communication skills, both verbal and written
Highly organized, detail‑oriented, and able to multitask effectively
Maintains composure under pressure and operates with a solutions‑oriented mindset
Provide hands on leadership by working alongside team members, modeling expected behaviors, and driving accountability through example
Ability to work weekends, holidays, and flexible schedules as needed
Preferred Skills
Experience working in immersive environments or theme parks
Familiarity with projection mapping and interactive media technologies
Knowledge of safety standards and regulations for entertainment environments
Benefits
Health benefits including medical, dental, and vision
Individual Retirement Account
Commuter benefits
Paid vacation and sick leave
Why work at OGX
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
The salary range for this role considers a range of variables and may include but is not limited to; experience, training, skills sets, business needs. A reasonable estimate of the current range is $70,000- $75,000 This range has not been adjusted based on the geographic location of the successful incumbent.
About Original X Productions
Original X Productions are the operators of premier worldwide location‑based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. Our teams are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!
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Original X Productions brings the Hershey Super Sweet Adventure to life in Tysons Corner. To support this immersive attraction, OGX is seeking an Assistant Venue Manager to help lead a world-class team in delivering an unforgettable guest experience. This location features interactive sets, storytelling performances, and exclusive merchandise.
Job Summary
As the Assistant Venue Manager, you will support all aspects of Hershey Super Sweet Adventure, partnering closely with the Venue Manager to execute staffing plans, recruitment and hiring, training, vendor coordination, and daily operational flow. You will play a key role in ensuring operational excellence, maintaining the physical space, and delivering a best‑in‑class guest experience.
This role is focused on execution and daily operations, working with the Venue Manager who maintains overall ownership of business performance and strategy.
Responsibilities
Support the Venue Manager in overseeing the overall on‑site operations for Hershey Super Sweet Adventure, ensuring operations run efficiently and within budget
Lead and support teams in executing daily operations, providing guidance, coaching, and support while fostering a positive and accountable team environment
Support the recruitment, interviewing, and hiring of operational staff and vendors including experiential teams, box office, show services, and other key roles
Demonstrate a strong understanding of labor scheduling models, ensuring appropriate staffing levels while balancing operational needs and team member experience
Oversee on‑site day‑to‑day operations including ticketing, POS management, attraction operations, guest services, retail, cafe, security, custodial services, on‑site marketing, groups & events, photo operations, and overall guest flow
Support the tech services team in maintaining the physical space, including routine maintenance, touch‑ups, and ensuring a consistent, high‑quality guest environment
Assist in managing inventory including staff uniforms, cleaning supplies, and operational materials
Ensure compliance with all company policies, procedures, and health and safety protocols to maintain a safe and clean environment for guests and team members
Respond to guest concerns and complaints with professionalism, ensuring timely resolution and a positive guest experience
Serve as the primary point to support vendor coordination and maintain strong working relationships with third‑party partners
Follow and support preventative and corrective maintenance programs for the attraction, including light hands‑on maintenance as needed
Partner with the Venue Manager and cross‑functional corporate teams including operations, revenue, marketing, tech services, finance, HR, and creative to support business objectives
Promote a culture of safety, accountability, and continuous improvement in a flexible and fast‑paced environment
Serve as a Manager on Duty (MOD) for select shifts
Qualifications
Demonstrated 3–4 years of leadership experience in a revenue‑generating hospitality, entertainment, or retail environment
Experience supporting hiring, training, and development of operational teams
Strong understanding of shift‑based labor scheduling and operational workflows
Proven ability to work effectively in a fast‑paced, dynamic environment and adapt to changing priorities
Strong communication skills, both verbal and written
Highly organized, detail‑oriented, and able to multitask effectively
Maintains composure under pressure and operates with a solutions‑oriented mindset
Provide hands on leadership by working alongside team members, modeling expected behaviors, and driving accountability through example
Ability to work weekends, holidays, and flexible schedules as needed
Preferred Skills
Experience working in immersive environments or theme parks
Familiarity with projection mapping and interactive media technologies
Knowledge of safety standards and regulations for entertainment environments
Benefits
Health benefits including medical, dental, and vision
Individual Retirement Account
Commuter benefits
Paid vacation and sick leave
Why work at OGX
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
The salary range for this role considers a range of variables and may include but is not limited to; experience, training, skills sets, business needs. A reasonable estimate of the current range is $70,000- $75,000 This range has not been adjusted based on the geographic location of the successful incumbent.
About Original X Productions
Original X Productions are the operators of premier worldwide location‑based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. Our teams are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!
#J-18808-Ljbffr