Patient Counselor
Key-Whitman Eye Center, Colleyville, TX, United States
POSITION SUMMARY
As a Patient Counselor you must have the ability to interact professionally with patients, physicians, and other teammates. As a Patient Counselor you will interface with prospective and existing patients daily on the phone and in person. You will be responsible for taking care of these patients from the initial phone call through any potential consultation and procedures in the office. You will be working with patients (Cataract/Lasik) to educate them on the vision treatments available, and with the guidance of a surgeon, the Patient Counselor will help select the ideal procedure.
RESPONSIBILITIES
Greeting patients and creating a comfortable environment
Meet and counsel prospective patients and educate them on the benefits of vision correction procedures and answer general questions
Educate each patient on the procedure and obtain necessary patient history and payment information
Discuss financing/payment options with patient
Schedule patient surgeries and post-op appointments
Follow up on any online or outside marketing leads
Follow up on any previously counseled patient that has not selected a vision correction procedure
Work closely with surgeons to select the best vision correction option
Use ophthalmic equipment to screen potential candidates for Lasik surgery
Work with marketing to help promote monthly campaigns
QUALIFICATIONS
Bachelors Degree desired and a minimum of three years experience in sales/relationship management
Previous experience in a medical environment preferred
Strong organizational skills
Excellent communicator, professional appearance and solid work history
Knowledge of compliance requirements and clinic policies and procedures
BENEFITS
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
Equal Employment Opportunity & Workforce Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi‑cultural organization.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
As a Patient Counselor you must have the ability to interact professionally with patients, physicians, and other teammates. As a Patient Counselor you will interface with prospective and existing patients daily on the phone and in person. You will be responsible for taking care of these patients from the initial phone call through any potential consultation and procedures in the office. You will be working with patients (Cataract/Lasik) to educate them on the vision treatments available, and with the guidance of a surgeon, the Patient Counselor will help select the ideal procedure.
RESPONSIBILITIES
Greeting patients and creating a comfortable environment
Meet and counsel prospective patients and educate them on the benefits of vision correction procedures and answer general questions
Educate each patient on the procedure and obtain necessary patient history and payment information
Discuss financing/payment options with patient
Schedule patient surgeries and post-op appointments
Follow up on any online or outside marketing leads
Follow up on any previously counseled patient that has not selected a vision correction procedure
Work closely with surgeons to select the best vision correction option
Use ophthalmic equipment to screen potential candidates for Lasik surgery
Work with marketing to help promote monthly campaigns
QUALIFICATIONS
Bachelors Degree desired and a minimum of three years experience in sales/relationship management
Previous experience in a medical environment preferred
Strong organizational skills
Excellent communicator, professional appearance and solid work history
Knowledge of compliance requirements and clinic policies and procedures
BENEFITS
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
Equal Employment Opportunity & Workforce Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi‑cultural organization.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr