Clinical Support Specialist
MediTelecare, Andover, MA, United States
The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration. Please Note- while it is possible that the role may have the potential of becoming hybrid, this is currently anticipated to be full time onsite with our partnering facilities and not remote at this time.
ESSENTIAL FUNCTIONS
Onsite Clinical Facilitation
Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
Providing technical support and assistance for telehealth visits to include room and equipment preparation
Supporting clinicians by accessing vitals and other relevant data from the facility's EMR
Procurement of patient referral documents as needed
Acting as a liaison between the clinicians and the facility staff
Interacting with staff and/or family members as necessary
Maintaining responsibility for proper handling and cleaning of MTC Care equipment
Behavioral Health Integration ("BHI")
Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.
Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
Working closely with the clinician to assure that patient visits run smoothly and efficiently
GENERAL REQUIREMENTS
All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry.
EDUCATION, EXPERIENCE AND LICENSING
Minimum High School Diploma required
1+ year in a healthcare setting preferred, but not required
Medical Assistant or CNA certification a plus
KNOWLEDGE, SKILLS AND ABILITIES
Basic working knowledge of medical terminology
Experience in the use of online healthcare tools
Proficiency in Microsoft Office Suite – Outlook, Word, Excel
Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
Commitment to providing platinum-level customer service and communication
Ability to embrace a company culture of caring and kindness
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
A reliable home internet connection
A valid driver's license and reliable mode of transportation
The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision
Must be able to lift, push, pull up to 30 lbs. without restrictions
Ability to remain sedentary for long periods of time while working on administrative tasks
May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility
Potential exposure to cleaning chemicals used within a healthcare facility
DISCLAIMER
This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MTC Care reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.
Equal Opportunity Employer Statement
MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.
#J-18808-Ljbffr
ESSENTIAL FUNCTIONS
Onsite Clinical Facilitation
Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
Providing technical support and assistance for telehealth visits to include room and equipment preparation
Supporting clinicians by accessing vitals and other relevant data from the facility's EMR
Procurement of patient referral documents as needed
Acting as a liaison between the clinicians and the facility staff
Interacting with staff and/or family members as necessary
Maintaining responsibility for proper handling and cleaning of MTC Care equipment
Behavioral Health Integration ("BHI")
Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company's BHI system/software.
Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
Working closely with the clinician to assure that patient visits run smoothly and efficiently
GENERAL REQUIREMENTS
All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry.
EDUCATION, EXPERIENCE AND LICENSING
Minimum High School Diploma required
1+ year in a healthcare setting preferred, but not required
Medical Assistant or CNA certification a plus
KNOWLEDGE, SKILLS AND ABILITIES
Basic working knowledge of medical terminology
Experience in the use of online healthcare tools
Proficiency in Microsoft Office Suite – Outlook, Word, Excel
Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
Commitment to providing platinum-level customer service and communication
Ability to embrace a company culture of caring and kindness
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
A reliable home internet connection
A valid driver's license and reliable mode of transportation
The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision
Must be able to lift, push, pull up to 30 lbs. without restrictions
Ability to remain sedentary for long periods of time while working on administrative tasks
May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility
Potential exposure to cleaning chemicals used within a healthcare facility
DISCLAIMER
This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MTC Care reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.
Equal Opportunity Employer Statement
MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.
#J-18808-Ljbffr