Billing and Collections Specialist
Fire Equipment Incorporated, Medford, MA, United States
Billing & Collections Representative
Location: Medford, MA (Onsite – 5 days/week) Department: Administration Reports To: Accounting Manager
Compensation: $34.00 – $38.50 per hour (based on experience)
About Fire Equipment Inc. (FEI)
Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides complete fire safety solutions—from design and installation to inspection, testing, and maintenance. Our team takes pride in delivering high-quality workmanship, operational excellence, and exceptional service to both our customers and employees.
Position Summary
The Billing & Collections Representative plays a key role in managing customer accounts, ensuring accurate billing, and driving timely collections of outstanding balances. This position works closely with internal billing teams and customers to resolve discrepancies, maintain account accuracy, and support overall cash flow. This is a hands‑on, execution‑focused role requiring strong attention to detail, organization, and communication. The ideal candidate is comfortable working in a fast‑paced environment, managing multiple priorities, and maintaining positive customer relationships while enforcing payment expectations.
Key Responsibilities
Collections & Accounts Receivable
Contact customers regarding past‑due invoices and outstanding balances
Monitor and follow up on payment arrangements to ensure compliance
Resolve billing discrepancies impacting collections in a timely manner
Maintain accurate notes and status updates on customer accounts
Partner with internal teams to escalate and resolve delinquent accounts
Billing & Invoicing Support
Assist with invoice review and ensure billing accuracy prior to distribution
Support the preparation and processing of customer invoices
Investigate and resolve billing inquiries, disputes, and discrepancies
Ensure customers understand billing procedures, terms, and expectations
Coordinate with operations and service teams to validate billable work
Customer Communication & Account Management
Respond promptly to customer inquiries related to billing and account status
Maintain professional and positive relationships while enforcing collections policies
Work cross‑functionally with internal departments to support account resolution
Communicate effectively with customers regarding payment timelines and expectations
Administrative & Operational Support
Support day‑to‑day collections and billing operations
Maintain organized and accurate documentation of customer interactions and account activity
Assist with reporting and tracking of collections performance and aging
Contribute to process improvements and workflow efficiencies
Additional Responsibilities
Perform other duties and administrative tasks as assigned to support business operations
Qualifications
2–5 years of experience in collections, billing, accounts receivable, or related administrative role
Strong understanding of billing processes and collections practices
Excellent communication and customer service skills
Strong organizational, problem‑solving, and analytical abilities
Ability to manage multiple priorities in a fast‑paced environment
High attention to detail and accuracy
Proficiency in Microsoft Office (Excel strongly preferred)
Experience with CRM or ERP systems (Salesforce or similar a plus)
Compensation & Benefits
Hourly Rate: $34.00 – $38.50 per hour (based on experience)
Comprehensive benefits package (medical, dental, vision)
401(k) with company contribution
Paid time off, holidays, and sick time
Why Join FEI?
At Fire Equipment Inc., you’ll be part of a team that values accountability, execution, and operational excellence. This role offers the opportunity to make a direct impact on business performance while working in a structured, team‑oriented environment with clear expectations and growth potential.
Work Location: On‑site / In Person
Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.
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Location: Medford, MA (Onsite – 5 days/week) Department: Administration Reports To: Accounting Manager
Compensation: $34.00 – $38.50 per hour (based on experience)
About Fire Equipment Inc. (FEI)
Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides complete fire safety solutions—from design and installation to inspection, testing, and maintenance. Our team takes pride in delivering high-quality workmanship, operational excellence, and exceptional service to both our customers and employees.
Position Summary
The Billing & Collections Representative plays a key role in managing customer accounts, ensuring accurate billing, and driving timely collections of outstanding balances. This position works closely with internal billing teams and customers to resolve discrepancies, maintain account accuracy, and support overall cash flow. This is a hands‑on, execution‑focused role requiring strong attention to detail, organization, and communication. The ideal candidate is comfortable working in a fast‑paced environment, managing multiple priorities, and maintaining positive customer relationships while enforcing payment expectations.
Key Responsibilities
Collections & Accounts Receivable
Contact customers regarding past‑due invoices and outstanding balances
Monitor and follow up on payment arrangements to ensure compliance
Resolve billing discrepancies impacting collections in a timely manner
Maintain accurate notes and status updates on customer accounts
Partner with internal teams to escalate and resolve delinquent accounts
Billing & Invoicing Support
Assist with invoice review and ensure billing accuracy prior to distribution
Support the preparation and processing of customer invoices
Investigate and resolve billing inquiries, disputes, and discrepancies
Ensure customers understand billing procedures, terms, and expectations
Coordinate with operations and service teams to validate billable work
Customer Communication & Account Management
Respond promptly to customer inquiries related to billing and account status
Maintain professional and positive relationships while enforcing collections policies
Work cross‑functionally with internal departments to support account resolution
Communicate effectively with customers regarding payment timelines and expectations
Administrative & Operational Support
Support day‑to‑day collections and billing operations
Maintain organized and accurate documentation of customer interactions and account activity
Assist with reporting and tracking of collections performance and aging
Contribute to process improvements and workflow efficiencies
Additional Responsibilities
Perform other duties and administrative tasks as assigned to support business operations
Qualifications
2–5 years of experience in collections, billing, accounts receivable, or related administrative role
Strong understanding of billing processes and collections practices
Excellent communication and customer service skills
Strong organizational, problem‑solving, and analytical abilities
Ability to manage multiple priorities in a fast‑paced environment
High attention to detail and accuracy
Proficiency in Microsoft Office (Excel strongly preferred)
Experience with CRM or ERP systems (Salesforce or similar a plus)
Compensation & Benefits
Hourly Rate: $34.00 – $38.50 per hour (based on experience)
Comprehensive benefits package (medical, dental, vision)
401(k) with company contribution
Paid time off, holidays, and sick time
Why Join FEI?
At Fire Equipment Inc., you’ll be part of a team that values accountability, execution, and operational excellence. This role offers the opportunity to make a direct impact on business performance while working in a structured, team‑oriented environment with clear expectations and growth potential.
Work Location: On‑site / In Person
Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.
#J-18808-Ljbffr