Service Technician (Job ID 3020108)
ADT Security Services, Boca Raton, FL, United States
Company Overview
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. Our mission is clear: we help save lives for a living.
About Us
At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives.
Job Overview
The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.
Key Responsibilities
Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
Act as a customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Work in a dynamic, collaborative environment, working closely with customers and coworkers.
Provide solutions by visiting customers at their homes or businesses.
Qualifications
Service experience
Technical aptitude
Strong verbal communication
Customer focused and customer driven mindset
Thrives in the face of uncertainty
Valid driver's license
High School degree or the equivalent
Benefits
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
A culture of coaching, development and career growth opportunities
Pay and Benefits Disclosure
The pay range for this role is $22.00 - $40.85 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Equal Employment Opportunity (EEO) Statement
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Los Angeles Applicants
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants
Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
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ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. Our mission is clear: we help save lives for a living.
About Us
At ADT, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives.
Job Overview
The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.
Key Responsibilities
Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow and complete required processes of wired/wireless technology and connection procedures.
Test and validate system signals/communication with central monitoring to properly establish service.
Act as a customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
Work in a dynamic, collaborative environment, working closely with customers and coworkers.
Provide solutions by visiting customers at their homes or businesses.
Qualifications
Service experience
Technical aptitude
Strong verbal communication
Customer focused and customer driven mindset
Thrives in the face of uncertainty
Valid driver's license
High School degree or the equivalent
Benefits
Full benefits on the 1st of the month after 31 days of employment
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
A culture of coaching, development and career growth opportunities
Pay and Benefits Disclosure
The pay range for this role is $22.00 - $40.85 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Equal Employment Opportunity (EEO) Statement
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Los Angeles Applicants
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants
Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
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