Service Technician
Smart Start, Inc., Austin, TX, United States
DEPARTMENT:
Field Operations
REPORTS TO:
Area Service Manager
FLSA:
Full Time, Non-Exempt (Hourly)
Schedule:
Monday-Friday, 8am-5pm (On-site)
Why You Should Join Us!
A comprehensive health plan that includes
medical, dental, and vision
coverage to ensure you and your family have access to the care you need
A
401(k)-retirement plan
with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary
bonus , company-wide
discounts , life insurance, Telemedicine access, short & long-term disability, and more!
Positive work environments that offer
work/life balance
and professional
growth
Mission-driven work making a global
impact
with local roots
The opportunity to have hands on work experience with
industry leading , innovative technology
Position Summary
The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands‑on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.
Essential Duties and Responsibilities
The essential functions include, but are not limited to:
Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
Maintain a clean, organized, and hazard‑free work environment.
Conduct customer training sessions and provide phone support to ensure satisfaction.
Make daily or weekly reminder calls to customers with upcoming appointments.
Perform monthly inventory audits and assist nearby facilities as needed.
Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
Perform additional duties as assigned, including vehicle-to-vehicle transfers.
Qualifications
Note:
The qualifications listed below represent the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute—even if you don't meet every listed requirement—we strongly encourage you to apply. Training is provided to ensure your success and growth!
Education
High School Diploma or equivalent required.
Electrical & Technical Skills
Proficient in
12‑volt DC systems , such as GPS systems, remote starts, stereo, and backup camera installations.
Skilled in
wiring, connectors , and
programming electronic devices
and vehicle equipment utilizing
diagnostics, multimeter testing , and
circuit analysis .
Experienced in servicing components such as
head units, logger boxes, cameras, modems , and
curly cords .
Mechanical Aptitude
Knowledgeable in
Ignition, Starter , and
Body Control Module (BCM)
systems.
Hands‑on experience with
vehicle dashboards and interior panels , including removal and restoration to factory condition.
Capable of
secure device mounting , ensuring concealment and clearance from moving parts.
Operational & Customer Service
At least 1 year of experience in a
customer‑facing role , demonstrating professionalism, empathy, and effective problem‑solving.
Ability to provide
phone support , conduct
training sessions , and ensure
client satisfaction .
Able to
download log files , perform
calibration updates , and
deprogram devices .
Strong communication skills with a focus on
client satisfaction
and
technical support .
Demonstrated ability to maintain
shop cleanliness , perform
vehicle‑to‑vehicle transfers , and support
regional operations .
Personal Attributes
Detail‑oriented , with strong
organizational
and
time management
skills.
Able to work
independently
and as part of a
collaborative team .
Committed to maintaining
confidentiality ,
professionalism , and
compliance
with all regulations.
Other Requirements
Valid
driver's license
and
reliable transportation
may be required depending on location.
Ability to pass
background checks
and
drug screening
as applicable.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this role, the employee is regularly required to talk or hear, and frequently required to use hands and fingers to handle or feel objects, tools, or controls.
The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
All duties and responsibilities listed are considered essential functions and may be modified to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbent must possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document represent the minimum levels of knowledge, skills, and abilities necessary for the role.
This job description does not constitute an employment contract, implied or otherwise, and maintains an “at‑will” employment relationship.
Employees may be required to follow other job‑related instructions and perform additional duties as requested by authorized personnel.
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Field Operations
REPORTS TO:
Area Service Manager
FLSA:
Full Time, Non-Exempt (Hourly)
Schedule:
Monday-Friday, 8am-5pm (On-site)
Why You Should Join Us!
A comprehensive health plan that includes
medical, dental, and vision
coverage to ensure you and your family have access to the care you need
A
401(k)-retirement plan
with a generous company match to help you save for your future and achieve your financial goals
Other fringe benefits including Birthday & Anniversary
bonus , company-wide
discounts , life insurance, Telemedicine access, short & long-term disability, and more!
Positive work environments that offer
work/life balance
and professional
growth
Mission-driven work making a global
impact
with local roots
The opportunity to have hands on work experience with
industry leading , innovative technology
Position Summary
The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands‑on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.
Essential Duties and Responsibilities
The essential functions include, but are not limited to:
Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
Maintain a clean, organized, and hazard‑free work environment.
Conduct customer training sessions and provide phone support to ensure satisfaction.
Make daily or weekly reminder calls to customers with upcoming appointments.
Perform monthly inventory audits and assist nearby facilities as needed.
Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
Perform additional duties as assigned, including vehicle-to-vehicle transfers.
Qualifications
Note:
The qualifications listed below represent the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute—even if you don't meet every listed requirement—we strongly encourage you to apply. Training is provided to ensure your success and growth!
Education
High School Diploma or equivalent required.
Electrical & Technical Skills
Proficient in
12‑volt DC systems , such as GPS systems, remote starts, stereo, and backup camera installations.
Skilled in
wiring, connectors , and
programming electronic devices
and vehicle equipment utilizing
diagnostics, multimeter testing , and
circuit analysis .
Experienced in servicing components such as
head units, logger boxes, cameras, modems , and
curly cords .
Mechanical Aptitude
Knowledgeable in
Ignition, Starter , and
Body Control Module (BCM)
systems.
Hands‑on experience with
vehicle dashboards and interior panels , including removal and restoration to factory condition.
Capable of
secure device mounting , ensuring concealment and clearance from moving parts.
Operational & Customer Service
At least 1 year of experience in a
customer‑facing role , demonstrating professionalism, empathy, and effective problem‑solving.
Ability to provide
phone support , conduct
training sessions , and ensure
client satisfaction .
Able to
download log files , perform
calibration updates , and
deprogram devices .
Strong communication skills with a focus on
client satisfaction
and
technical support .
Demonstrated ability to maintain
shop cleanliness , perform
vehicle‑to‑vehicle transfers , and support
regional operations .
Personal Attributes
Detail‑oriented , with strong
organizational
and
time management
skills.
Able to work
independently
and as part of a
collaborative team .
Committed to maintaining
confidentiality ,
professionalism , and
compliance
with all regulations.
Other Requirements
Valid
driver's license
and
reliable transportation
may be required depending on location.
Ability to pass
background checks
and
drug screening
as applicable.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this role, the employee is regularly required to talk or hear, and frequently required to use hands and fingers to handle or feel objects, tools, or controls.
The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
All duties and responsibilities listed are considered essential functions and may be modified to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbent must possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document represent the minimum levels of knowledge, skills, and abilities necessary for the role.
This job description does not constitute an employment contract, implied or otherwise, and maintains an “at‑will” employment relationship.
Employees may be required to follow other job‑related instructions and perform additional duties as requested by authorized personnel.
#J-18808-Ljbffr