Administrative Program Coordinator II – Caring for Caregivers
Cleveland Clinic, Campus, IL, United States
Job Title
Administrative Program Coordinator II – Caring for Caregivers
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
Caring for Caregivers-Caregiver Office
Job Code
T24036
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
At Cleveland Clinic, everyone is a caregiver, including our essential administrative and non-clinical staff. All your efforts are crucial in helping us continue providing the exceptional care our patients and communities have come to expect. The Administrative Program Coordinator II serves as a liaison and operational resource within the Caring for Caregivers (Caregiver Support Team). This role supports caregiver-facing programs by coordinating initiatives, guiding individuals through support services, and improving operational processes. The position blends administrative coordination with high-touch, empathetic caregiver support.
In this hybrid schedule, you will work from 8:00 a.m. – 5:00 p.m. Monday – Friday, with a requirement to work onsite one day per week.
Responsibilities
Coordinate caregiver support initiatives and programs (non-clinical).
Act as a caregiver navigator, guiding individuals through services, internal job applications, and support resources.
Provide empathetic, high-touch support to caregivers, including those impacted by job displacement.
Manage orientation and records management activities.
Develop and maintain interdepartmental education programs.
Schedule, coordinate, and facilitate meetings; document outcomes.
Track project milestones, deadlines, and communicate status updates.
Research and prepare presentations and reports.
Assist leadership with large/complex projects; independently lead smaller projects.
Handle administrative tasks (supplies, invoices, communications platforms).
Maintain strict confidentiality with sensitive information.
Collaborate cross-functionally (HR, recruiters, service center, etc.).
Manage a caseload (~30–50 caregivers, potentially higher).
Lead orientation and record management activities and ensure standards are maintained.
Minimum Qualifications
Associate’s Degree with three years of administrative or project management experience OR High School Diploma/GED with five years of experience OR Bachelor’s Degree with one year of experience.
Strong computer skills and experience with software applications.
May require a license based on department/institute needs.
Communication and interpersonal skills.
Organizational and multitasking ability.
Computer proficiency (Microsoft Office and general systems).
Ability to work independently with minimal supervision.
Experience handling confidential/sensitive information.
Preferred Qualifications
Bachelor’s degree (Business, Healthcare Administration, or related field).
Healthcare or related industry experience.
Coaching or guidance-based experience (e.g., mentoring, advising, support roles).
Customer service/service recovery experience.
Experience developing programs (healthcare, education, or financial).
Beginner Spanish language skills.
Background in education, human services, or similar people-centered roles.
Physical Requirements
High degree dexterity to operate office equipment.
May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.
Good hearing acuity.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Equal Employment Opportunity
The policy of Cleveland Clinic Health System and its system hospitals is to provide equal opportunity to all caregivers and applicants for employment in our drug-free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination annually or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made on the basis of the best-qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled person or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
#J-18808-Ljbffr
Administrative Program Coordinator II – Caring for Caregivers
Location
Cleveland
Facility
Cleveland Clinic Main Campus
Department
Caring for Caregivers-Caregiver Office
Job Code
T24036
Shift
Days
Schedule
8:00am-5:00pm
Job Summary
Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
At Cleveland Clinic, everyone is a caregiver, including our essential administrative and non-clinical staff. All your efforts are crucial in helping us continue providing the exceptional care our patients and communities have come to expect. The Administrative Program Coordinator II serves as a liaison and operational resource within the Caring for Caregivers (Caregiver Support Team). This role supports caregiver-facing programs by coordinating initiatives, guiding individuals through support services, and improving operational processes. The position blends administrative coordination with high-touch, empathetic caregiver support.
In this hybrid schedule, you will work from 8:00 a.m. – 5:00 p.m. Monday – Friday, with a requirement to work onsite one day per week.
Responsibilities
Coordinate caregiver support initiatives and programs (non-clinical).
Act as a caregiver navigator, guiding individuals through services, internal job applications, and support resources.
Provide empathetic, high-touch support to caregivers, including those impacted by job displacement.
Manage orientation and records management activities.
Develop and maintain interdepartmental education programs.
Schedule, coordinate, and facilitate meetings; document outcomes.
Track project milestones, deadlines, and communicate status updates.
Research and prepare presentations and reports.
Assist leadership with large/complex projects; independently lead smaller projects.
Handle administrative tasks (supplies, invoices, communications platforms).
Maintain strict confidentiality with sensitive information.
Collaborate cross-functionally (HR, recruiters, service center, etc.).
Manage a caseload (~30–50 caregivers, potentially higher).
Lead orientation and record management activities and ensure standards are maintained.
Minimum Qualifications
Associate’s Degree with three years of administrative or project management experience OR High School Diploma/GED with five years of experience OR Bachelor’s Degree with one year of experience.
Strong computer skills and experience with software applications.
May require a license based on department/institute needs.
Communication and interpersonal skills.
Organizational and multitasking ability.
Computer proficiency (Microsoft Office and general systems).
Ability to work independently with minimal supervision.
Experience handling confidential/sensitive information.
Preferred Qualifications
Bachelor’s degree (Business, Healthcare Administration, or related field).
Healthcare or related industry experience.
Coaching or guidance-based experience (e.g., mentoring, advising, support roles).
Customer service/service recovery experience.
Experience developing programs (healthcare, education, or financial).
Beginner Spanish language skills.
Background in education, human services, or similar people-centered roles.
Physical Requirements
High degree dexterity to operate office equipment.
May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.
Good hearing acuity.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Equal Employment Opportunity
The policy of Cleveland Clinic Health System and its system hospitals is to provide equal opportunity to all caregivers and applicants for employment in our drug-free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination annually or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made on the basis of the best-qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled person or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
#J-18808-Ljbffr