Front Desk Agent
Blue Water Development Corp., Ocean City, MD, United States
Commander Hotel & Suites, 1401 Atlantic Ave., Ocean City, Maryland, United States of America
Job Description
Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences. Love making memories? Come ride the wave with us and join our team!
INTRODUCTION TO ROLE:
The Front Desk Agent is the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!
Seasonal roles are not eligible for health benefits
Seasonal roles are eligible for sick time and holiday pay.
WHO WE ARE LOOKING FOR:
Must be enthusiastic, upbeat, and energetic
Strong attention to detail
Ability to work a diverse schedule, including weekends, holidays, and evening hours.
WHAT YOU WILL WORK ON:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with planning to support their stay at the property.
Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of shift.
Ensure the property is clean and orderly, and guests are always ready.
Performs other duties as assigned
Provides regular and reliable attendance
WHO YOU WILL WORK WITH:
The Front Desk Agent will report to the Assistant General Manager (AGM) or designee.
WHAT YOU BRING:
High School Diploma or pursuit of a high school diploma, GED Equivalent
1-3 years of the front desk, reservations, or customer service-oriented role
Must work well under pressure and in high-stress situations
Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
WHAT IT TAKES (PHYSICAL REQUIREMENTS):
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete them with the same level of enthusiasm and dedication as your normal job duties.
Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.
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Job Description
Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences. Love making memories? Come ride the wave with us and join our team!
INTRODUCTION TO ROLE:
The Front Desk Agent is the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!
Seasonal roles are not eligible for health benefits
Seasonal roles are eligible for sick time and holiday pay.
WHO WE ARE LOOKING FOR:
Must be enthusiastic, upbeat, and energetic
Strong attention to detail
Ability to work a diverse schedule, including weekends, holidays, and evening hours.
WHAT YOU WILL WORK ON:
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with planning to support their stay at the property.
Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of shift.
Ensure the property is clean and orderly, and guests are always ready.
Performs other duties as assigned
Provides regular and reliable attendance
WHO YOU WILL WORK WITH:
The Front Desk Agent will report to the Assistant General Manager (AGM) or designee.
WHAT YOU BRING:
High School Diploma or pursuit of a high school diploma, GED Equivalent
1-3 years of the front desk, reservations, or customer service-oriented role
Must work well under pressure and in high-stress situations
Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
WHAT IT TAKES (PHYSICAL REQUIREMENTS):
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete them with the same level of enthusiasm and dedication as your normal job duties.
Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.
#J-18808-Ljbffr