PBX Telephone Operator - Hilton Waikoloa Village
Hilton Worldwide, Inc., Houston, TX, United States
PBX Telephone Operator - Hilton Waikoloa Village
Job Number: HOT0CHO7
Work Locations
Hilton Waikoloa Village 69-425 Waikoloa Beach Drive Waikoloa 96738
Classification:
Full Time
Shift Pattern:
Varies – AM PM Overnight (including weekends and holidays)
Hourly Pay:
$22.37 - $24.86 per hour
The ideal candidate will possess:
Flexible scheduling availability for shifts AM PM and Overnight.
Ability to fluently communicate in English verbally or written.
Hotel industry/PBX knowledge is a PLUS!
What will I be doing?
Answer calls originating from external and internal sources. Direct caller to appropriate extension or room.
Verify last name of guest for all room calls and assist guests with directions or other required information.
Direct hotel staff to assist guests, upon request.
Communicate with callers in a clear and concise manner.
Input/writes messages using proper grammar and spelling. Verify names and telephone numbers.
Properly handle all incoming urgent matters or emergencies for the guests and hotel. Work with hotel management and/or security to calmly direct appropriate action. Appropriately document all emergencies.
Maintain regular attendance per Hilton standards.
What are we looking for?
We look for demonstration of Hilton’s values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Additionally we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
#J-18808-Ljbffr
Job Number: HOT0CHO7
Work Locations
Hilton Waikoloa Village 69-425 Waikoloa Beach Drive Waikoloa 96738
Classification:
Full Time
Shift Pattern:
Varies – AM PM Overnight (including weekends and holidays)
Hourly Pay:
$22.37 - $24.86 per hour
The ideal candidate will possess:
Flexible scheduling availability for shifts AM PM and Overnight.
Ability to fluently communicate in English verbally or written.
Hotel industry/PBX knowledge is a PLUS!
What will I be doing?
Answer calls originating from external and internal sources. Direct caller to appropriate extension or room.
Verify last name of guest for all room calls and assist guests with directions or other required information.
Direct hotel staff to assist guests, upon request.
Communicate with callers in a clear and concise manner.
Input/writes messages using proper grammar and spelling. Verify names and telephone numbers.
Properly handle all incoming urgent matters or emergencies for the guests and hotel. Work with hotel management and/or security to calmly direct appropriate action. Appropriately document all emergencies.
Maintain regular attendance per Hilton standards.
What are we looking for?
We look for demonstration of Hilton’s values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Additionally we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
#J-18808-Ljbffr