Hybrid Customer Care Specialist (Subscriptions & Pets)

A pet care company in Cleveland seeks a Customer Care Associate to support inbound customer communications via various channels. The role involves troubleshooting account and order issues while providing empathetic service. Candidates should have 2+ years of customer service experience, with flexible availability for mid-shifts and weekends. This role is hybrid with 2 to 3 days onsite, offering benefits like equity, a 401k plan, and substantial health coverage.
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