Process Optimization & Documentation Specialist
Elia Group, Sauk Trail Beach, WI, United States
Excited to work for a key Belgian player in the energy landscape?
The Belgian and European energy landscape is in full swing. Elia Belgium plays a crucial role in this as part of the Elia Group, a European transmission system operator. We ensure the reliability and sustainability of the electricity supply in our country.
Side‑by‑side with talented colleagues, you will help build a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.
We believe in diversity and inclusion. An inclusive and diverse work environment leads to more innovation, creativity and better results.
Process Optimization & Documentation Specialist (Requisition ID: 10903)
Bring clarity to complexity and make a real impact
Do you enjoy understanding processes in depth and making them more efficient and future‑proof? Do you get energy from creating structure, supporting teams and improving quality? This role might be the perfect fit.
As a
Process Optimization & Documentation Specialist , you play a key role within the
Sales, Market & Data Operations Team . You work closely with internal and external stakeholders to analyse, optimise and clearly document end‑to‑end processes. Your contribution ensures more efficient, transparent and stable operations.
Your responsibilities
Process optimisation
Analyse existing processes (e.g. customer onboarding, contract lifecycle, billing, data distribution) and identify bottlenecks, risks and improvement opportunities.
Design and implement optimisations leading to more robust and performant workflows.
Facilitate workshops with operational teams, product owners and account managers to validate processes and build buy‑in.
Follow up on improvement initiatives and monitor their impact through KPIs.
Process & system documentation
Produce clear, structured documentation: process flows, SOPs, RACI matrices, work instructions and data flows.
Ensure documentation remains up to date following system changes, new products or organisational evolutions.
Build and manage a central documentation repository (Confluence / SharePoint).
Define templates, standards and guidelines to ensure consistent, high‑quality documentation.
Operational implementation of new products and contracts
Participate in product design meetings to integrate operational processes from the start.
Coordinate with Product Owners, Market Operations, Sales and IT on flow design, data flows and operational steps.
Ensure clear readiness checks, participate in UAT/SIT testing and help identify and mitigate operational risks.
Support the transition to business‑as‑usual with transfer documentation and targeted onboarding.
Governance & quality
Contribute to strong process and data governance in line with CMS and Elia methodologies.
Support audits and internal controls by providing accurate and complete documentation.
Identify operational, data and compliance risks and propose mitigating actions.
Team support
Coach colleagues in process thinking, documentation and continuous improvement.
Translate complex topics into clear, understandable information for both technical and non‑technical stakeholders.
Your Profile
You hold a Master’s degree.
You have experience in process optimisation, process mapping and/or quality management.
Strong skills in structuring, documenting and communicating clearly.
Experience with process modelling tools (Visio, Miro, Lucidchart…) and Power BI is a plus.
Analytical and detail‑oriented, while remaining pragmatic and solution‑driven.
Fluent in Dutch, French and English.
Nice to have
Knowledge of SAP.
Experience with energy market processes, data flows or B2B environments.
Knowledge of Lean, Six Sigma or other continuous improvement methodologies.
Experience with data and system processes (MDM, integrations, workflow tools).
Offer
Competitive salary package, allowance for representation expenses, year‑end bonus, double vacation pay, meal vouchers (€8 per working day), eco‑vouchers, sport & culture vouchers, bonuses based on individual and group results.
Group insurance, hospitalisation insurance, ambulant care insurance for the whole family and personal accident insurance.
Vacation: 20 days plus 5 additional days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long‑service days (1 day for every 3 years in employment).
Social fund: Year‑end vouchers, birth and marriage allowance, partial coverage of costs for glasses, dental prosthesis or similar needs.
Communication: iPhone, phone subscription (for work and private use), laptop with internet reimbursement.
Discounts: 30 % discount on gas and electricity bill.
Mobility: company car and public transport or a mobility budget.
Elia shares: opportunity to subscribe to shares with a 16.66 % discount on the average share price.
Location
Keizerslaan 20, 1000 Brussels. Our office is easily accessible by public transport, a 5‑minute walk from Brussels‑Central station.
We operate a hybrid work policy that allows combining office and home work.
Benefits
A job full of variety with a top employer : Elia encourages innovation and collaboration. You will be at the forefront of the energy transition and have the chance to contribute to ground‑breaking technologies.
Focus on personal growth and well‑being at work : Access to a wide range of professional training and coaching opportunities. A positive work culture with well‑being at its core.
Development opportunities for a challenging career : Freedom to shape your career on your own terms.
A diverse team of passionate colleagues : Emphasis on diversity and inclusion. Join a passionate team that shares knowledge and leads the way toward a sustainable future.
We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!
#J-18808-Ljbffr
The Belgian and European energy landscape is in full swing. Elia Belgium plays a crucial role in this as part of the Elia Group, a European transmission system operator. We ensure the reliability and sustainability of the electricity supply in our country.
Side‑by‑side with talented colleagues, you will help build a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.
We believe in diversity and inclusion. An inclusive and diverse work environment leads to more innovation, creativity and better results.
Process Optimization & Documentation Specialist (Requisition ID: 10903)
Bring clarity to complexity and make a real impact
Do you enjoy understanding processes in depth and making them more efficient and future‑proof? Do you get energy from creating structure, supporting teams and improving quality? This role might be the perfect fit.
As a
Process Optimization & Documentation Specialist , you play a key role within the
Sales, Market & Data Operations Team . You work closely with internal and external stakeholders to analyse, optimise and clearly document end‑to‑end processes. Your contribution ensures more efficient, transparent and stable operations.
Your responsibilities
Process optimisation
Analyse existing processes (e.g. customer onboarding, contract lifecycle, billing, data distribution) and identify bottlenecks, risks and improvement opportunities.
Design and implement optimisations leading to more robust and performant workflows.
Facilitate workshops with operational teams, product owners and account managers to validate processes and build buy‑in.
Follow up on improvement initiatives and monitor their impact through KPIs.
Process & system documentation
Produce clear, structured documentation: process flows, SOPs, RACI matrices, work instructions and data flows.
Ensure documentation remains up to date following system changes, new products or organisational evolutions.
Build and manage a central documentation repository (Confluence / SharePoint).
Define templates, standards and guidelines to ensure consistent, high‑quality documentation.
Operational implementation of new products and contracts
Participate in product design meetings to integrate operational processes from the start.
Coordinate with Product Owners, Market Operations, Sales and IT on flow design, data flows and operational steps.
Ensure clear readiness checks, participate in UAT/SIT testing and help identify and mitigate operational risks.
Support the transition to business‑as‑usual with transfer documentation and targeted onboarding.
Governance & quality
Contribute to strong process and data governance in line with CMS and Elia methodologies.
Support audits and internal controls by providing accurate and complete documentation.
Identify operational, data and compliance risks and propose mitigating actions.
Team support
Coach colleagues in process thinking, documentation and continuous improvement.
Translate complex topics into clear, understandable information for both technical and non‑technical stakeholders.
Your Profile
You hold a Master’s degree.
You have experience in process optimisation, process mapping and/or quality management.
Strong skills in structuring, documenting and communicating clearly.
Experience with process modelling tools (Visio, Miro, Lucidchart…) and Power BI is a plus.
Analytical and detail‑oriented, while remaining pragmatic and solution‑driven.
Fluent in Dutch, French and English.
Nice to have
Knowledge of SAP.
Experience with energy market processes, data flows or B2B environments.
Knowledge of Lean, Six Sigma or other continuous improvement methodologies.
Experience with data and system processes (MDM, integrations, workflow tools).
Offer
Competitive salary package, allowance for representation expenses, year‑end bonus, double vacation pay, meal vouchers (€8 per working day), eco‑vouchers, sport & culture vouchers, bonuses based on individual and group results.
Group insurance, hospitalisation insurance, ambulant care insurance for the whole family and personal accident insurance.
Vacation: 20 days plus 5 additional days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long‑service days (1 day for every 3 years in employment).
Social fund: Year‑end vouchers, birth and marriage allowance, partial coverage of costs for glasses, dental prosthesis or similar needs.
Communication: iPhone, phone subscription (for work and private use), laptop with internet reimbursement.
Discounts: 30 % discount on gas and electricity bill.
Mobility: company car and public transport or a mobility budget.
Elia shares: opportunity to subscribe to shares with a 16.66 % discount on the average share price.
Location
Keizerslaan 20, 1000 Brussels. Our office is easily accessible by public transport, a 5‑minute walk from Brussels‑Central station.
We operate a hybrid work policy that allows combining office and home work.
Benefits
A job full of variety with a top employer : Elia encourages innovation and collaboration. You will be at the forefront of the energy transition and have the chance to contribute to ground‑breaking technologies.
Focus on personal growth and well‑being at work : Access to a wide range of professional training and coaching opportunities. A positive work culture with well‑being at its core.
Development opportunities for a challenging career : Freedom to shape your career on your own terms.
A diverse team of passionate colleagues : Emphasis on diversity and inclusion. Join a passionate team that shares knowledge and leads the way toward a sustainable future.
We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!
#J-18808-Ljbffr