Customer Service Specialist
Sherwin-Williams, Modesto, CA, United States
This position supports the success of our retail stores by delivering excellent customer service, addressing customer needs, and promoting Sherwin-Williams products while maintaining high quality and visual standards in the store. The role focuses on customer satisfaction and achieving store sales goals.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Assist in making deliveries, as needed
Maintain in-stock and presentable condition in assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Preferred Qualifications:
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Preferred Qualifications:
Have previous work experience selling paint and paint-related products
Preferred Qualifications:
Have previous work experience operating tinting and mixing equipment
Preferred Qualifications:
Ability to read, write, comprehend, and communicate in more than one language
Preferred Qualifications:
Ability to read, write, comprehend, and communicate in Spanish
Note: This description focuses on the duties and qualifications for the role and does not include application-process content or promotional materials.
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Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Assist in making deliveries, as needed
Maintain in-stock and presentable condition in assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Preferred Qualifications:
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Preferred Qualifications:
Have previous work experience selling paint and paint-related products
Preferred Qualifications:
Have previous work experience operating tinting and mixing equipment
Preferred Qualifications:
Ability to read, write, comprehend, and communicate in more than one language
Preferred Qualifications:
Ability to read, write, comprehend, and communicate in Spanish
Note: This description focuses on the duties and qualifications for the role and does not include application-process content or promotional materials.
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