ER Front Desk Receptionist – Carrollton
TotalCare, Carrollton, TX, United States
Job Description
The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.
Responsibilities
Book patient appointments and process walk-ins
Confirm patient appointments for next clinic day
Process patients' paperwork, ensuring all fields and data is obtained
Copy/scan patient insurance card & driver's License into database
Verify patients' current insurance, obtain benefits and eligibility
Scan patient information into eClinicalWorks
Interact with patients regarding collection of funds for both current and past due amounts
Balance cash drawer daily
Responsible for maintaining cleanliness and presentation of the Office Lobby
Responsible for organization and presentation of Front Desk area
Requirements
Must be able to read, write and speak English
Must be computer literate; experience with EMR (Electronic Health Records) is preferred
Must have excellent communication & customer service skills
Ability to work in a fast-paced environment
Regular attendance and timeliness are essential functions of this position
Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
Ability to multi-task and to change course of action or tasks as needed
Excellent customer service and verbal communication skills
Ability to handle pressure from patients, office staff and providers
Schedule
PRN Night shift
12 hour shift
Education & Certifications
Minimum of 1 year Front Desk Specialist experience in Family Practice or Urgent Care Clinic
General office skills required (ability to type, use calculator and other office equipment)
Must have a positive and professional attitude
Extensive Knowledge and understanding of: Insurance benefits and verification processes, Patient balance collection processes, HIPAA, Texas Patient Privacy Laws
Required Experience
Medical Front Office: 0 – 1 year
Reports To
Office / HR Manager, Clinical Director, Medical Doctor
Supervisory Responsibility
None
Physical Demands
Sedentary and usual office working conditions with little, if any, physical exertion or hazard. Must be able to sit for 8 to 10 hours daily. Minimal lifting (up to 20 lbs.). Minimal bending.
While performing the duties of this job, the employee is occasionally exposed to sickly patients who are checking in for medical services. The noise level in the work environment is usually quiet to moderate, depending on patient flow.
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The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.
Responsibilities
Book patient appointments and process walk-ins
Confirm patient appointments for next clinic day
Process patients' paperwork, ensuring all fields and data is obtained
Copy/scan patient insurance card & driver's License into database
Verify patients' current insurance, obtain benefits and eligibility
Scan patient information into eClinicalWorks
Interact with patients regarding collection of funds for both current and past due amounts
Balance cash drawer daily
Responsible for maintaining cleanliness and presentation of the Office Lobby
Responsible for organization and presentation of Front Desk area
Requirements
Must be able to read, write and speak English
Must be computer literate; experience with EMR (Electronic Health Records) is preferred
Must have excellent communication & customer service skills
Ability to work in a fast-paced environment
Regular attendance and timeliness are essential functions of this position
Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
Ability to multi-task and to change course of action or tasks as needed
Excellent customer service and verbal communication skills
Ability to handle pressure from patients, office staff and providers
Schedule
PRN Night shift
12 hour shift
Education & Certifications
Minimum of 1 year Front Desk Specialist experience in Family Practice or Urgent Care Clinic
General office skills required (ability to type, use calculator and other office equipment)
Must have a positive and professional attitude
Extensive Knowledge and understanding of: Insurance benefits and verification processes, Patient balance collection processes, HIPAA, Texas Patient Privacy Laws
Required Experience
Medical Front Office: 0 – 1 year
Reports To
Office / HR Manager, Clinical Director, Medical Doctor
Supervisory Responsibility
None
Physical Demands
Sedentary and usual office working conditions with little, if any, physical exertion or hazard. Must be able to sit for 8 to 10 hours daily. Minimal lifting (up to 20 lbs.). Minimal bending.
While performing the duties of this job, the employee is occasionally exposed to sickly patients who are checking in for medical services. The noise level in the work environment is usually quiet to moderate, depending on patient flow.
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