HVAC Operations Manager
AirMax Heating and Cooling, Wilmington, NC, United States
The HVAC Operations Manager is responsible for leading day‑to‑day service, installation, and sales operations to ensure profitability, efficiency, and high customer satisfaction. This role oversees field teams, drives performance metrics, and ensures consistent execution of company standards across HVAC operations.
Key Responsibilities
Operations Leadership
Oversee daily HVAC service and installation operations
Ensure jobs are completed on time, on budget, and to quality standards
Manage scheduling, dispatch, and workforce utilization
Monitor capacity planning and adjust staffing as needed
Financial Performance
Own and manage HVAC P&L performance
Drive revenue growth while maintaining target margins
Monitor KPIs such as:
Average ticket
Conversion rates
Revenue per technician
Gross margin
Identify cost‑saving opportunities and operational efficiencies
Team Management & Development
Lead, coach, and develop service technicians, installers, and supervisors
Recruit, onboard, and retain top talent
Conduct ride‑alongs and performance reviews
Foster a culture of accountability, safety, and customer‑first mindset
Sales & Customer Experience
Support and drive HVAC sales performance (service and replacement)
Ensure technicians follow sales processes and present options properly
Resolve escalated customer issues professionally and promptly
Maintain high customer satisfaction scores and online reputation
Utilize platforms such as Service Titan for:
Dispatch optimization
Reporting and KPI tracking
Job costing and invoicing
Implement and enforce operational best practices and SOPs
Ensure compliance with local, state, and federal regulations
Safety & Compliance
Enforce all safety policies and procedures
Conduct regular safety meetings and training
Ensure proper licensing, certifications, and permits
Qualifications
5+ years of HVAC operations or field leadership experience
Strong understanding of residential and/or light commercial HVAC systems
Proven experience managing teams and driving performance
Experience with Service Titan or similar field service software preferred
Strong financial acumen and ability to manage budgets and KPIs
Excellent leadership, communication, and problem‑solving skills
Compensation & Benefits
Competitive base salary + performance‑based bonus
Company vehicle or allowance (if applicable)
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Preferred Experience
Experience in multi‑trade environments (HVAC, plumbing, electrical)
Background in private equity‑backed or high‑growth service companies
Experience scaling operations or opening new service lines
Service Titan experience preferred
Success Metrics (What Winning Looks Like)
Revenue and gross margin targets consistently achieved
Improved technician productivity and capacity utilization
High employee retention and engagement
Strong customer satisfaction and online reviews
Clean, efficient, and scalable operational processes
100K+ salary opportunity plus bonus for the right candidate
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Key Responsibilities
Operations Leadership
Oversee daily HVAC service and installation operations
Ensure jobs are completed on time, on budget, and to quality standards
Manage scheduling, dispatch, and workforce utilization
Monitor capacity planning and adjust staffing as needed
Financial Performance
Own and manage HVAC P&L performance
Drive revenue growth while maintaining target margins
Monitor KPIs such as:
Average ticket
Conversion rates
Revenue per technician
Gross margin
Identify cost‑saving opportunities and operational efficiencies
Team Management & Development
Lead, coach, and develop service technicians, installers, and supervisors
Recruit, onboard, and retain top talent
Conduct ride‑alongs and performance reviews
Foster a culture of accountability, safety, and customer‑first mindset
Sales & Customer Experience
Support and drive HVAC sales performance (service and replacement)
Ensure technicians follow sales processes and present options properly
Resolve escalated customer issues professionally and promptly
Maintain high customer satisfaction scores and online reputation
Utilize platforms such as Service Titan for:
Dispatch optimization
Reporting and KPI tracking
Job costing and invoicing
Implement and enforce operational best practices and SOPs
Ensure compliance with local, state, and federal regulations
Safety & Compliance
Enforce all safety policies and procedures
Conduct regular safety meetings and training
Ensure proper licensing, certifications, and permits
Qualifications
5+ years of HVAC operations or field leadership experience
Strong understanding of residential and/or light commercial HVAC systems
Proven experience managing teams and driving performance
Experience with Service Titan or similar field service software preferred
Strong financial acumen and ability to manage budgets and KPIs
Excellent leadership, communication, and problem‑solving skills
Compensation & Benefits
Competitive base salary + performance‑based bonus
Company vehicle or allowance (if applicable)
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Preferred Experience
Experience in multi‑trade environments (HVAC, plumbing, electrical)
Background in private equity‑backed or high‑growth service companies
Experience scaling operations or opening new service lines
Service Titan experience preferred
Success Metrics (What Winning Looks Like)
Revenue and gross margin targets consistently achieved
Improved technician productivity and capacity utilization
High employee retention and engagement
Strong customer satisfaction and online reviews
Clean, efficient, and scalable operational processes
100K+ salary opportunity plus bonus for the right candidate
#J-18808-Ljbffr