Service Center Coordinator
Balfour Beatty Communities, Colorado Springs, CO, United States
About the role
The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.
What you’ll be doing
Review and correct work order discrepancies to ensure accuracy and completeness.
Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
Monitor that each technician is scheduled with a full day of work.
Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
Adhere to all policies governing Military Housing work order management.
Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.
Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
401K plan with employer matching
Robust PTO to include sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
And more!
Who we’re looking for
High School Diploma or GED required.
Minimum of two (2) years of customer service and administrative experience
Relevant industry and leadership experience preferred
Ability to travel up to 15%
Strong data entry and documentation skills with high attention to detail
Proficiency with Outlook, Excel and Word.
Existing Yardi knowledge is a bonus
Ability to communicate effectively across multiple levels of the organization
Strong problem-solving, project management, and organizational skills
Work order Management system training
Work Gatekeeper framework compliance training
Possession of a valid, state‑issued driver’s license and safe driving record is also required.
Typical Physical Demands
Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.
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The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. Supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. Provides quality assurance, training, and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams, and operational assurance to drive efficiency and adherence to company standards.
What you’ll be doing
Review and correct work order discrepancies to ensure accuracy and completeness.
Review and input all required documentation for vendor and internal work orders prior to updating the work order to Tech Completed Status. Provide feedback to leadership on discrepancies.
Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
Monitor that each technician is scheduled with a full day of work.
Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with work order management policies.
Assist with correcting work order discrepancies identified by the Work Order Analyst Team ensuring compliance with work order management policies.
Assist daily with reviewing, creating, and receiving purchase orders for vendor work orders. Ensuring we have an approved Purchase Order for each vendor work order prior to commencing repairs.
Provide feedback to leadership on identified repeated discrepancies within work orders prior to Tech Completed Status.
Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking.
Adhere to all policies governing Military Housing work order management.
Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards.
Participate in periodic policy reviews and recommend updates to reflect operational changes and best practices.
Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
401K plan with employer matching
Robust PTO to include sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
And more!
Who we’re looking for
High School Diploma or GED required.
Minimum of two (2) years of customer service and administrative experience
Relevant industry and leadership experience preferred
Ability to travel up to 15%
Strong data entry and documentation skills with high attention to detail
Proficiency with Outlook, Excel and Word.
Existing Yardi knowledge is a bonus
Ability to communicate effectively across multiple levels of the organization
Strong problem-solving, project management, and organizational skills
Work order Management system training
Work Gatekeeper framework compliance training
Possession of a valid, state‑issued driver’s license and safe driving record is also required.
Typical Physical Demands
Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.
#J-18808-Ljbffr