Office Manager
Bruin Waste Management, LLC, Pagosa Springs, CO, United States
Position Overview
Bruin Waste dba Elite Recycling & Disposal is seeking a highly organized and proactive
Office Manager
to lead our Customer Services and department in Pagosa Springs. This role serves as a critical link between our company and our customers, ensuring excellent service delivery, efficient office operations, and strong team leadership.
The ideal candidate is a detail-oriented professional who thrives in a fast-paced environment, demonstrates strong leadership skills, and is committed to delivering exceptional customer experiences.
Key Responsibilities
Support Customer Service Representatives, Sales Manager, and Division Manager with daily operations
Oversee customer accounts, billing processes, and payment applications
Manage and execute the collections process to ensure timely follow-up and cash flow consistency
Resolve customer concerns professionally and within appropriate timeframes
Process billing cycles (monthly, quarterly, and 28-day services) and manage accounts receivable
Analyze and report on account activity, including residential, commercial, and temporary services
Provides approval and/or submittal of AP invoices and credit card receipts through the Shared file.
Ensure accuracy in reconciliation and weekly cash reporting
Oversee dispatch work orders, landfill tickets, and service postings
Maintain customer communications regarding service, pricing, and route updates
Train and support Customer Service Representatives in effective communication and service standards
Assist Operations Manager with approving employee timekeeping and calculating CSR bonus incentives
Assists HR Manager in new hire onboarding for the local office and DOT requirements of the local CDL Drivers
Generate reports to track services, accounts, and performance metrics
Collaborate with Sales and IT on pricing updates and system accuracy
Assist in budgeting, planning, and implementing customer service programs
Maintain strong working relationships across departments and with external partners
Provide backup support for operations and dispatch functions as needed
Qualifications
High School Diploma required
Bachelor’s degree in Business Management or related field preferred
OR
minimum 3 years of management experience
Strong leadership and team management abilities
Excellent communication, organizational, and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, Outlook) and office systems
Experience with dispatch or billing systems (Navusoft, Trashflow, iSolved preferred)
Ability to manage multiple priorities and work independently
Bilingual in Spanish is a plus
Valid Colorado Driver’s License required
Knowledge & Skills
Strong customer service mindset with a commitment to excellence
Ability to analyze data, reports, and financial information
Detail-oriented with strong organizational skills
Ability to work independently and collaboratively
Professional demeanor in all internal and external interactions
Physical & Work Requirements
Primarily sedentary with extended computer use
Occasional standing, walking, bending, and lifting up to 25 lbs
Ability to perform detailed, close work and maintain focus
Occasional travel to other company locations may be required
Why Join Bruin Waste?
At Bruin Waste, we value professionalism, teamwork, and a commitment to outstanding customer service. This role offers the opportunity to make a direct impact on operations, customer satisfaction, and team success in a growing organization.
Additional Information
Bruin Waste reserves the right to modify duties as needed. This position may include additional responsibilities as assigned by management. This job description does not constitute a contract of employment.
#J-18808-Ljbffr
Bruin Waste dba Elite Recycling & Disposal is seeking a highly organized and proactive
Office Manager
to lead our Customer Services and department in Pagosa Springs. This role serves as a critical link between our company and our customers, ensuring excellent service delivery, efficient office operations, and strong team leadership.
The ideal candidate is a detail-oriented professional who thrives in a fast-paced environment, demonstrates strong leadership skills, and is committed to delivering exceptional customer experiences.
Key Responsibilities
Support Customer Service Representatives, Sales Manager, and Division Manager with daily operations
Oversee customer accounts, billing processes, and payment applications
Manage and execute the collections process to ensure timely follow-up and cash flow consistency
Resolve customer concerns professionally and within appropriate timeframes
Process billing cycles (monthly, quarterly, and 28-day services) and manage accounts receivable
Analyze and report on account activity, including residential, commercial, and temporary services
Provides approval and/or submittal of AP invoices and credit card receipts through the Shared file.
Ensure accuracy in reconciliation and weekly cash reporting
Oversee dispatch work orders, landfill tickets, and service postings
Maintain customer communications regarding service, pricing, and route updates
Train and support Customer Service Representatives in effective communication and service standards
Assist Operations Manager with approving employee timekeeping and calculating CSR bonus incentives
Assists HR Manager in new hire onboarding for the local office and DOT requirements of the local CDL Drivers
Generate reports to track services, accounts, and performance metrics
Collaborate with Sales and IT on pricing updates and system accuracy
Assist in budgeting, planning, and implementing customer service programs
Maintain strong working relationships across departments and with external partners
Provide backup support for operations and dispatch functions as needed
Qualifications
High School Diploma required
Bachelor’s degree in Business Management or related field preferred
OR
minimum 3 years of management experience
Strong leadership and team management abilities
Excellent communication, organizational, and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, Outlook) and office systems
Experience with dispatch or billing systems (Navusoft, Trashflow, iSolved preferred)
Ability to manage multiple priorities and work independently
Bilingual in Spanish is a plus
Valid Colorado Driver’s License required
Knowledge & Skills
Strong customer service mindset with a commitment to excellence
Ability to analyze data, reports, and financial information
Detail-oriented with strong organizational skills
Ability to work independently and collaboratively
Professional demeanor in all internal and external interactions
Physical & Work Requirements
Primarily sedentary with extended computer use
Occasional standing, walking, bending, and lifting up to 25 lbs
Ability to perform detailed, close work and maintain focus
Occasional travel to other company locations may be required
Why Join Bruin Waste?
At Bruin Waste, we value professionalism, teamwork, and a commitment to outstanding customer service. This role offers the opportunity to make a direct impact on operations, customer satisfaction, and team success in a growing organization.
Additional Information
Bruin Waste reserves the right to modify duties as needed. This position may include additional responsibilities as assigned by management. This job description does not constitute a contract of employment.
#J-18808-Ljbffr