Instant Service Agent (Temporary) - InterContinental Los Angeles Downtown
InterContinental Hotels Group, Wadsworth, KS, United States
Instant Service Agent (Temporary) - InterContinental Los Angeles Downtown
Hotel:
IC - Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017
The InterContinental Los Angeles Downtown is seeking an Instant Service Agent to provide professional telephone support to both in‑house and external guests.
Responsibilities
Answer incoming calls from guests and departments in a timely manner following established scripts and standards.
Promote teamwork and quality service through daily communication and coordination with other departments.
Respond to in‑house guest concerns or complaints and apply appropriate service recovery gestures.
Provide wake‑up calls, local directions and general information to callers.
Serve as a central communications point during emergency/crisis situations and follow all emergency, safety and security procedures.
Operate the in‑house paging system and facilitate communication with security and maintenance.
Record incoming packages, mail, or faxes and notify guests promptly.
Qualifications
Basic reading, writing, and computer skills with at least 6 months of customer service or phone/switchboard experience. Must speak fluent English; other languages preferred.
Other requirements:
Effective communication skills when interacting with guests and callers.
Ability to type or route messages while sitting down.
Availability to work nights/overnight, weekends, and/or holidays.
Benefits
Hourly pay range: $26.07 to $32.59, applicable in Los Angeles, California.
Hotel discounts worldwide and a wide variety of discount programs.
Equal Opportunity Employer Statement
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We provide equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.
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Hotel:
IC - Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017
The InterContinental Los Angeles Downtown is seeking an Instant Service Agent to provide professional telephone support to both in‑house and external guests.
Responsibilities
Answer incoming calls from guests and departments in a timely manner following established scripts and standards.
Promote teamwork and quality service through daily communication and coordination with other departments.
Respond to in‑house guest concerns or complaints and apply appropriate service recovery gestures.
Provide wake‑up calls, local directions and general information to callers.
Serve as a central communications point during emergency/crisis situations and follow all emergency, safety and security procedures.
Operate the in‑house paging system and facilitate communication with security and maintenance.
Record incoming packages, mail, or faxes and notify guests promptly.
Qualifications
Basic reading, writing, and computer skills with at least 6 months of customer service or phone/switchboard experience. Must speak fluent English; other languages preferred.
Other requirements:
Effective communication skills when interacting with guests and callers.
Ability to type or route messages while sitting down.
Availability to work nights/overnight, weekends, and/or holidays.
Benefits
Hourly pay range: $26.07 to $32.59, applicable in Los Angeles, California.
Hotel discounts worldwide and a wide variety of discount programs.
Equal Opportunity Employer Statement
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We provide equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.
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