VoIP Integration Engineer, Public Safety
Axon, New York, NY, United States
VoIP Integration Engineer, Public Safety
New York, New York, United States
Join Axon and be a Force for Good
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Carbyne by Axon
As of its acquisition by Axon, Carbyne has joined forces with a global leader in public safety technology—marking an important step forward for emergency communications. United by a shared mission to help save lives, Carbyne and Axon are advancing the future of 911 by modernizing how emergency data flows to call centers. Together, we’re enabling faster, more informed responses by equipping emergency call centers with real‑time video, instant chat, precise location tracking, and other critical tools—ensuring that life‑saving information reaches those who need it most, exactly when it matters.
Your Impact
We are seeking a highly motivated and experienced Unified Communications Software Integration Engineer to integrate and deploy the world’s first Cloud‑Based Emergency Real‑Time Communication Platform. You will be responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi‑Tenant, and Self‑Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne’s Operations team and act as the technical liaison between Engineering and the Business for all UC‑related activities.
Working as part of a real‑time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
Provide clients with customized communication solutions for Carbyne’s unified communications services
Install, maintain, integrate, and contribute to PBX projects and UC solutions
Create and maintain technical specs and solution documents
Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne’s best practices
Providing technical support and training for the Operations team on 911 emergency communications systems
Gaining a strong understanding of unified communications architecture, networking, and cloud computing
Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers
What You Bring
Proven experience with VoIP architecture. Hands‑on installation experience deploying open‑source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video/audio codecs, packetization, encryption, and transport
3+ years of experience in solutions deployment of open‑source VoIP solutions
3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1‑7 Network Layers
Good understanding of Linux environments, including bash scripting
Hands‑on experience deployment on Private and Public network/security clouds (AWS)
Nice‑to‑Haves:
Industry certifications like CCIE, CCNP, CCNA Voice
Knowledge of Docker and Kubernetes
Knowledge of AWS infrastructure
Work Location
This role is fully remote within the United States.
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and Vision plans
Fitness Programs
Emotional & Mental Wellness support
Snacks in our offices
Pay Transparency (to be updated)
Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $141,000.00 - $188,000.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.
Equal Opportunity Employer Statement
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as its impact on the environment. All employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
#J-18808-Ljbffr
New York, New York, United States
Join Axon and be a Force for Good
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Carbyne by Axon
As of its acquisition by Axon, Carbyne has joined forces with a global leader in public safety technology—marking an important step forward for emergency communications. United by a shared mission to help save lives, Carbyne and Axon are advancing the future of 911 by modernizing how emergency data flows to call centers. Together, we’re enabling faster, more informed responses by equipping emergency call centers with real‑time video, instant chat, precise location tracking, and other critical tools—ensuring that life‑saving information reaches those who need it most, exactly when it matters.
Your Impact
We are seeking a highly motivated and experienced Unified Communications Software Integration Engineer to integrate and deploy the world’s first Cloud‑Based Emergency Real‑Time Communication Platform. You will be responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi‑Tenant, and Self‑Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne’s Operations team and act as the technical liaison between Engineering and the Business for all UC‑related activities.
Working as part of a real‑time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
Provide clients with customized communication solutions for Carbyne’s unified communications services
Install, maintain, integrate, and contribute to PBX projects and UC solutions
Create and maintain technical specs and solution documents
Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne’s best practices
Providing technical support and training for the Operations team on 911 emergency communications systems
Gaining a strong understanding of unified communications architecture, networking, and cloud computing
Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers
What You Bring
Proven experience with VoIP architecture. Hands‑on installation experience deploying open‑source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video/audio codecs, packetization, encryption, and transport
3+ years of experience in solutions deployment of open‑source VoIP solutions
3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1‑7 Network Layers
Good understanding of Linux environments, including bash scripting
Hands‑on experience deployment on Private and Public network/security clouds (AWS)
Nice‑to‑Haves:
Industry certifications like CCIE, CCNP, CCNA Voice
Knowledge of Docker and Kubernetes
Knowledge of AWS infrastructure
Work Location
This role is fully remote within the United States.
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and Vision plans
Fitness Programs
Emotional & Mental Wellness support
Snacks in our offices
Pay Transparency (to be updated)
Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $141,000.00 - $188,000.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.
Equal Opportunity Employer Statement
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as its impact on the environment. All employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
#J-18808-Ljbffr