Health and Wellness Coach
Quantum Corporation, Dublin, OH, United States
Location : This position is located at our Dublin, OH campus.
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately‑owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big‑hearted, tech‑savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
About the role
The Health and Wellness Coach is responsible for conducting telephonic health coaching sessions with eligible participants. The primary function of this position is to engage the eligible participant to create and maintain a culture of health in their personal life. The Health & Wellness Coach is responsible for developing a collaborative health coaching relationship with participants and is accountable for assisting the participant through the process of actively working towards better health by providing support, encouragement, and education through motivational interviewing. When schedules allow, the coach is also responsible for assisting with inbound care‑coordination calls to help provide the best member experience as our members navigate their healthcare journey.
What you’ll do
Utilize evidence‑based coaching skills, work with members to set health‑related goals and develop and implement effective strategies to reach those goals
Provide coaching and education on nutrition, exercise, sleep, stress management, and tobacco cessation
Assess health, environment, nutrition, and behavioral areas of concern using a variety of assessments
Coach and problem‑solve with members to identify and address specific goals that support health and behavior change
Apply motivational interviewing technique when engaging with members telephonically
Utilize PIVIT systems, document member goals, member‑reported data, behavioral outcomes, and administrative details of active and non‑active cases
Gather detailed and accurate information on assigned members and enter data into electronic systems and communication logs
Create and sustain a supportive member‑focused environment for behavior change
Ensure all member referrals are completed on time and documented according to procedure
Manage time to keep appointments and conduct appropriate follow‑up promptly
Make outbound calls to engage eligible participants for program enrollment and to provide health coaching to reduce or eliminate high‑risk behaviors
Make outbound calls to members regarding participation in Tobacco Cessation
Make outbound calls to re‑engage unresponsive Tobacco Cessation participants
Guide members and providers through the cost and complexity of healthcare
Answer inbound calls or online inquiries regarding claims, benefits, eligibility, provider searches, and other health‑related inquiries, and follow up with members to ensure their needs are met
Provide exceptional customer service to members, providers, office staff, and other representatives via inbound and outbound calls as well as online inquiries
Use Quantum Health’s systems and technology to accurately document all contacts related to patient care
Conduct research on members’ behalf to resolve healthcare issues
Identify and elevate issues to appropriate team members for resolution
What you’ll bring
Education: Bachelor’s degree in a health‑related field required (e.g., Wellness, Exercise Physiology, Public Health, Health Science, Nutrition, or Health Promotion)
Licensure/Certifications: Current and active Health Coaching Certification or Nationally Board Certified in Health and Wellness preferred
Prefer a minimum of one year of experience
Knowledge of current health issues and behavior‑change strategies
Ability to manage multiple members with different employer coaching structures and benefit plans
Maintain role‑related certifications (e.g., health education, Certified Health Education Specialist, health coaching, nutrition, American Council of Exercise)
Experience with telephonic health coaching preferred
Demonstrated ability to work with diverse populations and cultural backgrounds
Excellent listening and interpersonal communication skills to identify core competencies based on success factors and organizational environment
Creative problem‑solving skills with appropriate use of resources
Willingness to accept flexibility in weekday working hours; available from 8:30 AM to 10:00 PM based on business needs
Demonstrated accuracy and productivity in a changing environment
Bilingual (Spanish/English) is helpful, not required
Tobacco‑free status for one year
Commitment to protect company and member data by adhering to company ethics and policies
What’s in it for you
Compensation:
Competitive base and incentive compensation
Coverage:
Health, vision and dental featuring our best‑in‑class navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more
Retirement:
401(k) plan with up to 4% employer match and full vesting on day one
Balance:
Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more
Development:
Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development
Culture:
Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people‑first values that drive every decision
Environment:
A modern workplace with a casual dress code, open floor plans, full‑service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry‑cleaning services and more
What you should know
Internal Associates:
Already a Healthcare Warrior? Apply internally through Jobvite
Process:
Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
Diversity, Equity and Inclusion:
Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer
Tobacco‑Free Campus:
To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco‑free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds
Compensation Ranges:
Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position
Sponsorship:
Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship
Agencies:
Quantum Health does not accept unsolicited resumes or outreach from third‑parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party
Reasonable Accommodation
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request
Recruiting Scams
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non‑secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General
#J-18808-Ljbffr
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately‑owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big‑hearted, tech‑savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
About the role
The Health and Wellness Coach is responsible for conducting telephonic health coaching sessions with eligible participants. The primary function of this position is to engage the eligible participant to create and maintain a culture of health in their personal life. The Health & Wellness Coach is responsible for developing a collaborative health coaching relationship with participants and is accountable for assisting the participant through the process of actively working towards better health by providing support, encouragement, and education through motivational interviewing. When schedules allow, the coach is also responsible for assisting with inbound care‑coordination calls to help provide the best member experience as our members navigate their healthcare journey.
What you’ll do
Utilize evidence‑based coaching skills, work with members to set health‑related goals and develop and implement effective strategies to reach those goals
Provide coaching and education on nutrition, exercise, sleep, stress management, and tobacco cessation
Assess health, environment, nutrition, and behavioral areas of concern using a variety of assessments
Coach and problem‑solve with members to identify and address specific goals that support health and behavior change
Apply motivational interviewing technique when engaging with members telephonically
Utilize PIVIT systems, document member goals, member‑reported data, behavioral outcomes, and administrative details of active and non‑active cases
Gather detailed and accurate information on assigned members and enter data into electronic systems and communication logs
Create and sustain a supportive member‑focused environment for behavior change
Ensure all member referrals are completed on time and documented according to procedure
Manage time to keep appointments and conduct appropriate follow‑up promptly
Make outbound calls to engage eligible participants for program enrollment and to provide health coaching to reduce or eliminate high‑risk behaviors
Make outbound calls to members regarding participation in Tobacco Cessation
Make outbound calls to re‑engage unresponsive Tobacco Cessation participants
Guide members and providers through the cost and complexity of healthcare
Answer inbound calls or online inquiries regarding claims, benefits, eligibility, provider searches, and other health‑related inquiries, and follow up with members to ensure their needs are met
Provide exceptional customer service to members, providers, office staff, and other representatives via inbound and outbound calls as well as online inquiries
Use Quantum Health’s systems and technology to accurately document all contacts related to patient care
Conduct research on members’ behalf to resolve healthcare issues
Identify and elevate issues to appropriate team members for resolution
What you’ll bring
Education: Bachelor’s degree in a health‑related field required (e.g., Wellness, Exercise Physiology, Public Health, Health Science, Nutrition, or Health Promotion)
Licensure/Certifications: Current and active Health Coaching Certification or Nationally Board Certified in Health and Wellness preferred
Prefer a minimum of one year of experience
Knowledge of current health issues and behavior‑change strategies
Ability to manage multiple members with different employer coaching structures and benefit plans
Maintain role‑related certifications (e.g., health education, Certified Health Education Specialist, health coaching, nutrition, American Council of Exercise)
Experience with telephonic health coaching preferred
Demonstrated ability to work with diverse populations and cultural backgrounds
Excellent listening and interpersonal communication skills to identify core competencies based on success factors and organizational environment
Creative problem‑solving skills with appropriate use of resources
Willingness to accept flexibility in weekday working hours; available from 8:30 AM to 10:00 PM based on business needs
Demonstrated accuracy and productivity in a changing environment
Bilingual (Spanish/English) is helpful, not required
Tobacco‑free status for one year
Commitment to protect company and member data by adhering to company ethics and policies
What’s in it for you
Compensation:
Competitive base and incentive compensation
Coverage:
Health, vision and dental featuring our best‑in‑class navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more
Retirement:
401(k) plan with up to 4% employer match and full vesting on day one
Balance:
Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more
Development:
Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development
Culture:
Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people‑first values that drive every decision
Environment:
A modern workplace with a casual dress code, open floor plans, full‑service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry‑cleaning services and more
What you should know
Internal Associates:
Already a Healthcare Warrior? Apply internally through Jobvite
Process:
Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
Diversity, Equity and Inclusion:
Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer
Tobacco‑Free Campus:
To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco‑free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds
Compensation Ranges:
Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position
Sponsorship:
Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship
Agencies:
Quantum Health does not accept unsolicited resumes or outreach from third‑parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party
Reasonable Accommodation
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request
Recruiting Scams
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non‑secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General
#J-18808-Ljbffr