Customer Care Representative
Toll Brothers, Naples, FL, United States
Join an award-winning company!
Overview
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers , America\'s Luxury Home Builder, seeks a
Construction Customer Care Representative
to deliver quality warranty service to homeowners in Naples, Florida.
What is the opportunity?
This position is on-site 5 days per week.
What are the primary responsibilities?
Conduct routine Homeowner meetings to observe and assess warranty request submissions
Service appointment communications and coordination between Homeowners and Trade Partners
Service Request Management: entering, updating, closing and Purchase Order processing
Conduct Home Complete/Quality Inspections prior to delivery to the Customer
Responsible for customer satisfaction metrics related to homeowners served
All other duties as assigned
We are seeking candidates who can contribute to a high-quality, customer-focused warranty service experience.
Qualifications
Does this describe you?
Ability to plan and prioritize while focusing on detail orientation and effective time management
When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
Applies creative problem-solving to address business needs and issues
Strong computer skills including Outlook, Excel, and Word
Do you have these qualifications?
High school diploma or equivalent
3 - 5 years of residential construction experience
Preferred:
Experience with a service department
1 - 3 years of Customer Service Experience
We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person\'s sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
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Overview
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers , America\'s Luxury Home Builder, seeks a
Construction Customer Care Representative
to deliver quality warranty service to homeowners in Naples, Florida.
What is the opportunity?
This position is on-site 5 days per week.
What are the primary responsibilities?
Conduct routine Homeowner meetings to observe and assess warranty request submissions
Service appointment communications and coordination between Homeowners and Trade Partners
Service Request Management: entering, updating, closing and Purchase Order processing
Conduct Home Complete/Quality Inspections prior to delivery to the Customer
Responsible for customer satisfaction metrics related to homeowners served
All other duties as assigned
We are seeking candidates who can contribute to a high-quality, customer-focused warranty service experience.
Qualifications
Does this describe you?
Ability to plan and prioritize while focusing on detail orientation and effective time management
When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
Applies creative problem-solving to address business needs and issues
Strong computer skills including Outlook, Excel, and Word
Do you have these qualifications?
High school diploma or equivalent
3 - 5 years of residential construction experience
Preferred:
Experience with a service department
1 - 3 years of Customer Service Experience
We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person\'s sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
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