Service Manager - Albany
Onetrak Pty Ltd, Albany, NY, United States
Are you ready to take the next step in your career? We’re seeking an
engaging and experienced Service Manager
to lead our operations at our
Albany branch .
This is a unique opportunity to combine leadership with hands‑on expertise. As Service Manager you’ll not only guide and support a high‑performing team—you’ll also be on the tools when required, maintaining your technical edge and staying connected to the day‑to‑day operations.
About us
Onetrak is a business that is very dynamic with a strong family feel that makes it a unique and enjoyable place to work. The company has rapidly grown into a major player in the Australian heavy equipment industry. Home to some of the largest brands within the earthmoving and construction, forestry, material handling and quarry industries, the business offers new and used machine sales, hire equipment, service, and parts.
Onetrak was recently judged number‑one for the coveted and prestigious Australian Earthmoving Dealership of the Year award.
Today employing over 100 people across Tasmania, Victoria, Queensland, New South Wales, Western Australia and South Australia, Onetrak prides itself on the quality of its people, carefully chosen from a diverse range of backgrounds within the industry with one common trait – a desire to exceed customer expectations.
About the role
Reporting to the Regional Manager, your role as Service Manager sees you provide direction and oversight for the Onetrak Albany machinery service delivery team and workshop facilities.
Responsibilities
Your role will be challenging, and you will be accountable for the following:
Technical Servicing
Undertake quality maintenance and repairs of heavy equipment in the workshop and field when required.
Preparation of new machines for customer delivery.
High level of technical expertise and diagnostic skills.
Field Service and Workshop Service Teams
Holding regular toolbox meetings and directing the team to daily work programs.
Establishing the required performance standards and work quality.
Ensuring team skills and behaviors meet required expectations.
Customer service standards including quality and timely delivery.
Health & Safety
Apply the HSE policy and process within the service delivery and workshop environments.
Assessing hazards, risk and implementing mitigation strategies.
Service Performance
Establishing forecasts and performance targets.
Assessing performance and providing monthly reports against KPIs.
Identifying and implementing business improvement initiatives.
About you
Our ideal candidate will be:
An experienced service technician knowledgeable in construction/forestry and/or crushing and screening equipment.
Experience as a hands‑on leader of work safety initiatives.
Great organisational skills and highly motivated with the ability to work with limited supervision.
A strong work ethic – get the job done and exceed customer expectations.
Ability to forge strong customer relationships and follow through from enquiry to resolution.
Ability to comply with company administrative and job management processes to support the service operations.
What’s in it for you?
Pay:
Competitive Salary plus vehicle, fuel card, phone and laptop.
Looking Smart:
Sharp uniforms and workwear.
Perks:
Regular team BBQs, lunches and social events, Footy Tipping, Birthday and Anniversary Recognition, Milestone Staff Awards and our TAALC Company Values awards program to name a few.
Referral program:
Generous referral payments to introduce your mates to employment opportunities with the Onetrak team.
Stability:
19 years as a family owned business with long term employees and a great workplace culture.
The successful candidate will be offered a competitive package including a fully maintained company vehicle.
If you would like additional information, please contact Brad Madden – Regional Manager NSW/QLD – 0439 189 938.
#J-18808-Ljbffr
engaging and experienced Service Manager
to lead our operations at our
Albany branch .
This is a unique opportunity to combine leadership with hands‑on expertise. As Service Manager you’ll not only guide and support a high‑performing team—you’ll also be on the tools when required, maintaining your technical edge and staying connected to the day‑to‑day operations.
About us
Onetrak is a business that is very dynamic with a strong family feel that makes it a unique and enjoyable place to work. The company has rapidly grown into a major player in the Australian heavy equipment industry. Home to some of the largest brands within the earthmoving and construction, forestry, material handling and quarry industries, the business offers new and used machine sales, hire equipment, service, and parts.
Onetrak was recently judged number‑one for the coveted and prestigious Australian Earthmoving Dealership of the Year award.
Today employing over 100 people across Tasmania, Victoria, Queensland, New South Wales, Western Australia and South Australia, Onetrak prides itself on the quality of its people, carefully chosen from a diverse range of backgrounds within the industry with one common trait – a desire to exceed customer expectations.
About the role
Reporting to the Regional Manager, your role as Service Manager sees you provide direction and oversight for the Onetrak Albany machinery service delivery team and workshop facilities.
Responsibilities
Your role will be challenging, and you will be accountable for the following:
Technical Servicing
Undertake quality maintenance and repairs of heavy equipment in the workshop and field when required.
Preparation of new machines for customer delivery.
High level of technical expertise and diagnostic skills.
Field Service and Workshop Service Teams
Holding regular toolbox meetings and directing the team to daily work programs.
Establishing the required performance standards and work quality.
Ensuring team skills and behaviors meet required expectations.
Customer service standards including quality and timely delivery.
Health & Safety
Apply the HSE policy and process within the service delivery and workshop environments.
Assessing hazards, risk and implementing mitigation strategies.
Service Performance
Establishing forecasts and performance targets.
Assessing performance and providing monthly reports against KPIs.
Identifying and implementing business improvement initiatives.
About you
Our ideal candidate will be:
An experienced service technician knowledgeable in construction/forestry and/or crushing and screening equipment.
Experience as a hands‑on leader of work safety initiatives.
Great organisational skills and highly motivated with the ability to work with limited supervision.
A strong work ethic – get the job done and exceed customer expectations.
Ability to forge strong customer relationships and follow through from enquiry to resolution.
Ability to comply with company administrative and job management processes to support the service operations.
What’s in it for you?
Pay:
Competitive Salary plus vehicle, fuel card, phone and laptop.
Looking Smart:
Sharp uniforms and workwear.
Perks:
Regular team BBQs, lunches and social events, Footy Tipping, Birthday and Anniversary Recognition, Milestone Staff Awards and our TAALC Company Values awards program to name a few.
Referral program:
Generous referral payments to introduce your mates to employment opportunities with the Onetrak team.
Stability:
19 years as a family owned business with long term employees and a great workplace culture.
The successful candidate will be offered a competitive package including a fully maintained company vehicle.
If you would like additional information, please contact Brad Madden – Regional Manager NSW/QLD – 0439 189 938.
#J-18808-Ljbffr