Product Support Specialist
Majestic Photobooth, Los Angeles, CA, United States
Product Support Specialist
Location: Los Angeles, California
Compensation & Schedule: $26.00 - $34.00 | Full-time | 40 hour work week (Weekend availability required)
The Role
The Product Support Specialist is responsible for keeping our photobooth product running smoothly in the field. You’ll monitor live booth performance, catch issues in real time, and resolve them quickly to protect the guest experience. This role acts as the “eye in the sky” during events—supporting field teams, troubleshooting issues, and stepping in to handle customer support when needed.
What You’ll Own
Real-time monitoring of all active booths to ensure uptime and performance
Troubleshooting and resolving technical issues quickly and accurately
Supporting field teams and customers during live events and escalations
Logging, tracking, and documenting all issues for visibility and analysis
Managing escalations and ensuring smooth handoffs across shifts
Executing live booth updates and configuration changes during events
Ideal Candidate
You stay calm and focused in fast‑paced, high‑pressure situations
You enjoy solving problems in real time and figuring things out quickly
You communicate clearly and confidently, especially during live issues
You’re highly organized and detail‑oriented with strong follow‑through
You take ownership and don’t wait to be told what to do
Qualifications
Education
High school diploma or equivalent required
Experience
Experience in technical support, operations, or live event environments preferred
Experience troubleshooting software, hardware, or connectivity issues is a plus
Skills
Strong problem‑solving and critical thinking skills
Ability to multitask and prioritize in real time
Clear verbal and written communication
High attention to detail and process adherence
Tools & Software
Familiarity with ticketing systems, communication tools (Slack), and remote support tools
Comfortable learning new systems and workflows quickly
Perks & Benefits
Medical, Dental & Vision Insurance
401k Plan
Short & Long Term Disability
Paid Parental Leave
PTO + Holidays
Professional Development Opportunities
Unlimited Photobooth Photo Sessions
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Location: Los Angeles, California
Compensation & Schedule: $26.00 - $34.00 | Full-time | 40 hour work week (Weekend availability required)
The Role
The Product Support Specialist is responsible for keeping our photobooth product running smoothly in the field. You’ll monitor live booth performance, catch issues in real time, and resolve them quickly to protect the guest experience. This role acts as the “eye in the sky” during events—supporting field teams, troubleshooting issues, and stepping in to handle customer support when needed.
What You’ll Own
Real-time monitoring of all active booths to ensure uptime and performance
Troubleshooting and resolving technical issues quickly and accurately
Supporting field teams and customers during live events and escalations
Logging, tracking, and documenting all issues for visibility and analysis
Managing escalations and ensuring smooth handoffs across shifts
Executing live booth updates and configuration changes during events
Ideal Candidate
You stay calm and focused in fast‑paced, high‑pressure situations
You enjoy solving problems in real time and figuring things out quickly
You communicate clearly and confidently, especially during live issues
You’re highly organized and detail‑oriented with strong follow‑through
You take ownership and don’t wait to be told what to do
Qualifications
Education
High school diploma or equivalent required
Experience
Experience in technical support, operations, or live event environments preferred
Experience troubleshooting software, hardware, or connectivity issues is a plus
Skills
Strong problem‑solving and critical thinking skills
Ability to multitask and prioritize in real time
Clear verbal and written communication
High attention to detail and process adherence
Tools & Software
Familiarity with ticketing systems, communication tools (Slack), and remote support tools
Comfortable learning new systems and workflows quickly
Perks & Benefits
Medical, Dental & Vision Insurance
401k Plan
Short & Long Term Disability
Paid Parental Leave
PTO + Holidays
Professional Development Opportunities
Unlimited Photobooth Photo Sessions
#J-18808-Ljbffr