Field Technician
Hispanic Alliance for Career Enhancement, Raleigh, NC, United States
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Note: This role is focused on supporting our clinics in the Raleigh, North Carolina area, with secondary support to Greensboro.
The Field Technician role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
Core Responsibilities
Level 1-2 support with tickets and field issues
Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Troubleshoot IT issues (remotely or in‑person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi‑Fi
Ensuring continuous uptime for computers, and peripherals
Working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Assisting with new hire orientations
Deploying hardware for new employees
Required to visit clinics on a regular basis
A reliable car and valid driver's license is required
Travel is required 50%-75% of the time focusing on the Raleigh area with secondary support to the Greensboro area
Keep accurate inventory of all IT-related equipment
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure
Ability to lift or do physical tasks up to 50 lbs.
Other duties as assigned
Minimum Requirements
2+ years of service desk or related experience
General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
Excellent customer service skills
Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Must have a flexible and positive attitude
High level of organization, reliability, and independence with an eye for detail
Professional experience in a fast-paced environment
Demonstrated PC skills (Microsoft Office, Google suite)
Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs
Preferred Requirements
2+ years of network experience
Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)
Education
High School Diploma
Associate/Bachelor degree preferred
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range
The typical pay range for this role is:
$18.50 - $31.72
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We anticipate the application window for this opening will close on: 04/20/2026
#J-18808-Ljbffr
Note: This role is focused on supporting our clinics in the Raleigh, North Carolina area, with secondary support to Greensboro.
The Field Technician role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.
Core Responsibilities
Level 1-2 support with tickets and field issues
Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Troubleshoot IT issues (remotely or in‑person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi‑Fi
Ensuring continuous uptime for computers, and peripherals
Working with vendors to service basic medical equipment
Working with vendors to manage network infrastructure
Assisting with new hire orientations
Deploying hardware for new employees
Required to visit clinics on a regular basis
A reliable car and valid driver's license is required
Travel is required 50%-75% of the time focusing on the Raleigh area with secondary support to the Greensboro area
Keep accurate inventory of all IT-related equipment
Assisting with the implementation of IT strategy
Assist with company expansion and network infrastructure
Ability to lift or do physical tasks up to 50 lbs.
Other duties as assigned
Minimum Requirements
2+ years of service desk or related experience
General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
Excellent customer service skills
Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Must have a flexible and positive attitude
High level of organization, reliability, and independence with an eye for detail
Professional experience in a fast-paced environment
Demonstrated PC skills (Microsoft Office, Google suite)
Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs
Preferred Requirements
2+ years of network experience
Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)
Education
High School Diploma
Associate/Bachelor degree preferred
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range
The typical pay range for this role is:
$18.50 - $31.72
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No-cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We anticipate the application window for this opening will close on: 04/20/2026
#J-18808-Ljbffr