Front Desk Agent (Flexible Shift)
Rosen Hotels & Resorts, Orlando, FL, United States
Front Desk Agent (Flexible Shift) - 6284
Posted 2 days ago | Apply before May 20, 2026
Description
The Front Desk Agent is responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts at the end of their stay. They must be detail-oriented, possess effective conflict-management skills, and excel in decision‑making.
Responsibilities
Welcome and register guests with a friendly demeanor.
Provide information about hotel amenities and services.
Handle guest inquiries and resolve issues promptly.
Manage check‑ins, check‑outs, billing procedures, and same‑day reservations.
Maintain accurate guest records and payment transactions.
Issue room keys and room location directions.
Answer the phone in compliance with company standard.
Be knowledgeable of the property and surrounding area to make entertainment and dining suggestions to guests.
Uphold the company's drug‑free, tobacco‑free, and nicotine‑free policies within the workplace.
All other duties as assigned.
Experience/Qualifications
Previous customer service experience preferred.
Proficiency in using hotel management systems or reservation software is a plus.
Detail‑oriented with the ability to multitask in a fast‑paced environment.
Ability to handle and resolve guest complaints or concerns professionally.
Education and Certification(s)/License(s)
High school diploma or equivalent preferred.
Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy
Affordable Health and Dental Insurance
On‑site Medical Center
Competitive Compensation
Holiday Pay
Birthday Pay
Paid Vacation
Paid Personal Days
Tuition Reimbursement
Higher Education Scholarships
401(k) Retirement Savings Plan
Childcare Financial Assistance
Hospitality and Dining Discounts
Family Outreach Center
Many More Benefits
We are proud to be an equal‑opportunity employer and a drug and nicotine‑free workforce.
#J-18808-Ljbffr
Posted 2 days ago | Apply before May 20, 2026
Description
The Front Desk Agent is responsible for greeting and registering guests, providing exceptional customer service, and handling guest accounts at the end of their stay. They must be detail-oriented, possess effective conflict-management skills, and excel in decision‑making.
Responsibilities
Welcome and register guests with a friendly demeanor.
Provide information about hotel amenities and services.
Handle guest inquiries and resolve issues promptly.
Manage check‑ins, check‑outs, billing procedures, and same‑day reservations.
Maintain accurate guest records and payment transactions.
Issue room keys and room location directions.
Answer the phone in compliance with company standard.
Be knowledgeable of the property and surrounding area to make entertainment and dining suggestions to guests.
Uphold the company's drug‑free, tobacco‑free, and nicotine‑free policies within the workplace.
All other duties as assigned.
Experience/Qualifications
Previous customer service experience preferred.
Proficiency in using hotel management systems or reservation software is a plus.
Detail‑oriented with the ability to multitask in a fast‑paced environment.
Ability to handle and resolve guest complaints or concerns professionally.
Education and Certification(s)/License(s)
High school diploma or equivalent preferred.
Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.
Benefits Our Associates Enjoy
Affordable Health and Dental Insurance
On‑site Medical Center
Competitive Compensation
Holiday Pay
Birthday Pay
Paid Vacation
Paid Personal Days
Tuition Reimbursement
Higher Education Scholarships
401(k) Retirement Savings Plan
Childcare Financial Assistance
Hospitality and Dining Discounts
Family Outreach Center
Many More Benefits
We are proud to be an equal‑opportunity employer and a drug and nicotine‑free workforce.
#J-18808-Ljbffr