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Concierge

Highgate Senior Living, Billings, MT, United States


Concierge Front Desk - Billings, MT
Job Summary:
We are seeking a friendly and hospitable Concierge Front Desk professional to join our team at Highgate Senior Living in Billings, MT. As a vital part of our community, you will be the welcoming first impression for residents, families, and visitors, providing exceptional customer service and support. If you are passionate about making a difference in the lives of seniors and their families, we invite you to apply for this part‑time opportunity.

Compensation:
$17.00 - $19.00 per hour

About the Role:
As a Concierge Front Desk professional, you will be responsible for:

Handling the front desk, phones, and guest experience, creating a warm and efficient environment

Scheduling: Full days on Thursday, Friday, and Saturday OR Full days on Friday, Saturday, and Sunday

Fielding requests and supporting resident and family needs

Managing first‑impression areas and phone system

Maintaining basic records and administrative systems

Assisting with events and community communications

Creating informal opportunities for resident socialization

Skills and Attributes:

Confidence engaging with seniors and families

Top‑note customer service and hospitality mindset

Kind, professional communication (verbal and written)

MS Office basics and comfort with multi‑tasking

Awareness of environment and details

Relatable Experience:

Front desk, hospitality, or customer‑facing roles

Volunteer experiences focused on helping others

Jobs supporting seniors or vulnerable populations

Qualifications:

At least 18 years of age

1+ year in high‑level customer service/office experience

Current negative TB test

Able to pass a criminal background check

Good time management; able to work independently

Why Join Highgate:
We offer more than a job – we offer a mission. Join a workplace that values heart, purpose, and community. As a member of our team, you can expect:

401(k) with matching

Employee referral bonuses

Competitive pay: $17.00 - $19.00 per hour

Full benefits package

Growth pathways and internal promotions

Positive, inclusive, values‑driven culture

Join a workplace that values heart, purpose, and community. Apply today – we’d love to meet you.

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