Assistant Community Manager - Parc Haven
Greystar Worldwide, LLC, Las Vegas, NV, United States
About Greystar
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional‑quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business.
Job Description Summary
This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close‑out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.
Responsibilities
Complete daily financial transactions, including posting rent and fees, preparing daily bank deposits, reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Operate the property management software (Yardi/OneSite) and enter all required fields correctly, completing updates and backups to ensure system integrity.
Review resident files and accounting records to determine unpaid or late fees, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service provider invoices for payment, reconciling work performed or products purchased, obtaining manager approval, coding charges to appropriate Chart of Accounts, and coordinating communication among vendor, accounting, and owner.
Follow company procedures for evictions, including proper notice requirements, evicting residents, and representing the community in court hearings and eviction proceedings.
Process resident move‑outs, reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing dispositions in accordance with procedures and legal requirements.
Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve service issues.
Act as the on‑site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make‑ready tasks with the maintenance supervisor, and managing the community in compliance with company policies.
Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing updates on performance, and responding to owner requests as needed.
May assist leasing and marketing efforts by greeting prospective residents, gathering information on prospects via Guest Card, showing ready apartments and models, closing rentals, and assisting in completing applications and credit verification.
For California: Review all completed move‑in files prior to submission to the community manager for approval.
Basic Knowledge & Qualifications
Bachelor’s degree in Business Management, Communications, or related field.
1–3 years of relevant experience in residence life and/or property management, demonstrating community management, sales, marketing, and customer service skills sufficient to assist in daily operations, resolve complaints, complete financial records, increase sales revenue, and coordinate a team.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail‑oriented and self‑motivated, able to work independently and as a collaborative team member.
Specialized Skills
All required licenses and certifications as mandated by state and local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency in Internet, word processing, spreadsheet, and database management programs for reports and documents.
Strong proficiency in property management software (Yardi, OneSite, Entrata, etc.).
Travel / Physical Demands
Work in an office environment and occasional exposure to outdoor elements that may be unpleasant or hazardous; must access all exterior and interior property areas.
Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds independently and 50 pounds with assistance.
Routine local travel required for bank deposits, training, or other duties.
Occasional travel may be needed for business meetings and training programs.
Hourly range: $24–$26
Additional Compensation
Corporate Positions: may participate in a quarterly or annual bonus program based on individual and company performance.
On‑site Property Positions: may participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive medical, dental, vision, disability, and life insurance benefits with low employee costs for basic coverage.
Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, 11 paid holidays, and birthday off after one year of service.
On‑site housing discount available for onsite team members at Greystar‑managed communities.
6‑week paid sabbatical after 10 years of service and each subsequent 5 years.
401(k) with company match up to 6% after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (including adoption or surrogacy).
Employee assistance program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
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Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional‑quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business.
Job Description Summary
This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close‑out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.
Responsibilities
Complete daily financial transactions, including posting rent and fees, preparing daily bank deposits, reconciling bank accounts, preparing financial reports, and processing invoices and payables.
Operate the property management software (Yardi/OneSite) and enter all required fields correctly, completing updates and backups to ensure system integrity.
Review resident files and accounting records to determine unpaid or late fees, communicate with residents regarding outstanding balances, implement procedures for collecting delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service provider invoices for payment, reconciling work performed or products purchased, obtaining manager approval, coding charges to appropriate Chart of Accounts, and coordinating communication among vendor, accounting, and owner.
Follow company procedures for evictions, including proper notice requirements, evicting residents, and representing the community in court hearings and eviction proceedings.
Process resident move‑outs, reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing dispositions in accordance with procedures and legal requirements.
Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve service issues.
Act as the on‑site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make‑ready tasks with the maintenance supervisor, and managing the community in compliance with company policies.
Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing updates on performance, and responding to owner requests as needed.
May assist leasing and marketing efforts by greeting prospective residents, gathering information on prospects via Guest Card, showing ready apartments and models, closing rentals, and assisting in completing applications and credit verification.
For California: Review all completed move‑in files prior to submission to the community manager for approval.
Basic Knowledge & Qualifications
Bachelor’s degree in Business Management, Communications, or related field.
1–3 years of relevant experience in residence life and/or property management, demonstrating community management, sales, marketing, and customer service skills sufficient to assist in daily operations, resolve complaints, complete financial records, increase sales revenue, and coordinate a team.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail‑oriented and self‑motivated, able to work independently and as a collaborative team member.
Specialized Skills
All required licenses and certifications as mandated by state and local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency in Internet, word processing, spreadsheet, and database management programs for reports and documents.
Strong proficiency in property management software (Yardi, OneSite, Entrata, etc.).
Travel / Physical Demands
Work in an office environment and occasional exposure to outdoor elements that may be unpleasant or hazardous; must access all exterior and interior property areas.
Ability to push, pull, lift, carry, or maneuver weights up to 20 pounds independently and 50 pounds with assistance.
Routine local travel required for bank deposits, training, or other duties.
Occasional travel may be needed for business meetings and training programs.
Hourly range: $24–$26
Additional Compensation
Corporate Positions: may participate in a quarterly or annual bonus program based on individual and company performance.
On‑site Property Positions: may participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive medical, dental, vision, disability, and life insurance benefits with low employee costs for basic coverage.
Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, 11 paid holidays, and birthday off after one year of service.
On‑site housing discount available for onsite team members at Greystar‑managed communities.
6‑week paid sabbatical after 10 years of service and each subsequent 5 years.
401(k) with company match up to 6% after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (including adoption or surrogacy).
Employee assistance program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
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